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Robert Kaloustian

BigCommerce

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BigCommerce

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Posted By Robert Kaloustian Sep 14, 2021 2:14 PM
Found In Egroup: Customer Success Leadership Community
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Hi, We have global customer success, services, enablement, and support teams today, but are rapidly expanding into other markets. I was wondering if anyone out there has some data points that show the impact of not having local language customer support (think the contact center) impacts churn. I already ...
Posted By Robert Kaloustian Sep 10, 2021 9:41 AM
Found In Egroup: Customer Success Leadership Community
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Hi Julie, What are you trying to accomplish with the board? Are you are looking for guidance on corporate strategies, input on products and services, and new ideas on how to solve industry/verticle challenges? If so, then I would say Customer Advisory Board. I like Customer Advisory Board because of ...