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Chris Rosa

Record360

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Record360

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1 to 3 of 3 total
Posted By Chris Rosa Nov 18, 2020 10:10 AM
Found In Egroup: Customer Success Leadership Community
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Some others if you're looking at Customer Success Tools take a look at these. Totango has a free option for less than 250 accounts and you can still use an API to build your dashboard and import data from your CRM. Totango Planhat SmartKarrot ChurnZero For onboarding automation GuideCX Arrows Hope this ...
Posted By Chris Rosa Nov 10, 2020 9:57 AM
Found In Egroup: Customer Success Leadership Community
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Heather, look at a tool like Zipwhip - which can text enable your existing work phone numbers and has a number of business tools like templates, group messaging (texting multiple numbers in individual threads) keywords, and auto-replies. ------------------------------ Chris Rosa Record360 ---------- ...
Posted By Chris Rosa Oct 16, 2020 1:23 PM
Found In Egroup: Customer Success Leadership Community
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80% response rate would be incredible! I work on the NPS for our company, and we do email surveys only because that's how we primarily communicate with customers. Some of the things that I've learned -Sending the email survey on a Monday or Tuesday morning (5am PST for us) has gotten the highest responses. ...