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Tim Gilhooly

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Posted By Tim Gilhooly Aug 3, 2021 4:01 PM
Found In Egroup: Customer Success Leadership Community
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Ian, There are a lot of paralells. Susan and I are from similar backgrounds. I am glad to share my experience in the transition. ------------------------------ Tim Gilhooly Customer Success Manager II RedTeam Software Orlando FL ------------------------------
Posted By Tim Gilhooly May 29, 2021 9:07 AM
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Anastasia, Trello is a pretty good tool to keep track of accounts without a CRM. Some other tools integrate with Trello to provide reporting on your findings as well. ------------------------------ Tim Gilhooly Customer Success Manager II FL ------------------------------
Posted By Tim Gilhooly May 29, 2021 8:59 AM
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Thank you Diane! ------------------------------ Tim Gilhooly Customer Success Manager II FL ------------------------------
Posted By Tim Gilhooly May 14, 2021 7:15 PM
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Hello All, Has anyone used Guide CX for an internal Implementation Tracking Tool? #Technology ------------------------------ Tim Gilhooly Customer Success Manager II FL ------------------------------
Posted By Tim Gilhooly Apr 18, 2021 5:47 PM
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Hi Shari, Andrew has a great point here. It is a really good idea to include a CSM in the "later stage" of the sales cycle. This will depend on market segment, size & complexity of account of course. There may be a lot of potential to leverage the CSM's experience as a "selling feature" for the sales ...
Posted By Tim Gilhooly Feb 19, 2021 10:41 AM
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Hello All, I am interested to hear from you all regarding how and when the Configuration or Implementation contact at an organization is communicating with the main customer/client. For example, a CSM will initiate a Kick-Off Call, Welcome Email and Initiate the On-Boarding process. When it comes to ...
Posted By Tim Gilhooly Jan 9, 2021 2:21 PM
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Hello All, I am working on a project to refresh the current email templates for used for a 60-Day Renewal, 30-Day Renewal, and Check-in. Also, would love to see templates Does anyone have templates or resources they can share? Thank you! #Strategy ------------------------------ Tim Gilhooly Customer ...
Posted By Tim Gilhooly Dec 14, 2020 4:00 PM
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Great Question Kevin! Would love to hear from CS Leaders. To add to your question.....Are the CS Leaders willing to hire someone without Saas Experience OR is this a requirement from the Recruiter to shorten the hiring cycle? ------------------------------ Tim Gilhooly Senior Event Services Manager ...
Posted By Tim Gilhooly Dec 3, 2020 8:17 AM
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"Don't Judge Each Day by the Harvest You Reap, but by the Seeds that you Plant" By Robert Louis Stevenson ------------------------------ Tim Gilhooly Senior Event Services Manager Disney FL ------------------------------
Posted By Tim Gilhooly Dec 1, 2020 8:02 AM
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Antia, A great read is Time Management Magic: How to Get More Done Every Day and Move from Surviving to Thriving The book was written by Lee Cockerell, former Senior Operating Executive of Walt Disney Resorts. The key takeaway for me is to use the first 10 minutes every day to really "think" about your ...
Posted By Tim Gilhooly Nov 19, 2020 8:43 AM
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Thank you for your input Diane! Cristian, I am right there with you. I am focused on landing a role as a CSM with a reputable Saas Company. Glad to connect and discuss what is working/not working etc... Here are a few tactics I have implemented in the last 3 weeks: Joining a group like GGR is a great ...
Posted By Tim Gilhooly Nov 5, 2020 12:41 PM
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Stefanie - Gainsight offers free video training with their NXT edition. There are 10 free videos showing the main page and dashboards. I just started today. I realize this post is a few months old but wanted to help others that had the same questions I have. While we don't have access to the physical ...
Posted By Tim Gilhooly Nov 4, 2020 5:06 PM
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Hello Everyone, I am excited to join this community and contributing. I come from an industry that is decimated right now, Events and Conventions. My purpose for joining the community is to align myself with professionals in Customer Success, listen, learn, and grow. My goal is to land a role as CSM. ...