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Brian Hoffman

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Posted By Brian Hoffman Mar 4, 2021 5:01 PM
Found In Egroup: Customer Success Leadership Community
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Hey Joe, Great seeing a fellow DC-ite here. Here is some insight on how we approach this ourselves at ChurnZero: https://www.trustradius.com/vendor-blog/churnzero-reviews-how-to Hope it might be helpful. ------------------------------ Brian Hoffman ------------------------------
Posted By Brian Hoffman Feb 22, 2021 7:16 PM
Found In Egroup: Customer Success Leadership Community
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Hi Jola, Not sure whether or not this is what you were thinking, but here is a play template targeted at low touch/mid touch customers to boost their adoption: https://support.churnzero.net/hc/en-us/articles/360015013332-Adopting-Features-Mid-Low-Touch-Customer Hope it helps. ------------------------------ ...
Posted By Brian Hoffman Feb 17, 2021 4:16 PM
Found In Egroup: Customer Success Leadership Community
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Hey Luke, Great question--any CS tool is only as good as the data going in so integrations are key (garbage in, garbage out). ChurnZero has a native integration with Intercom to pull in conversation data (and is also is a HubSpot Certified App partner). ------------------------------ Brian Hoffman ...
Posted By Brian Hoffman Feb 2, 2021 6:09 PM
Found In Egroup: Customer Success Leadership Community
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Hey Danielle! In your healthscore calculation, what are the variables you have in there that define a healthy or unhealthy customer (adoption, low satisfaction, single threading with one champion, etc.)? Everything you said sounds great. My recommendatin would be, let's say you have 5 variables that ...