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erin christopher

totango

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totango

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1 to 4 of 4 total
Posted By erin christopher May 19, 2021 9:43 AM
Found In Egroup: Customer Success Leadership Community
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I find that there are a lot of great "playbooks" out there, but they are only a piece of the pie. A guide with a few examples, a sample workflow here, an email template there - but nothing that pulls it all together into a complete package, until I was introduced to SuccessBLOCs from Totango. In a previous ...
Posted By erin christopher May 5, 2021 10:52 AM
Found In Egroup: Customer Success Leadership Community
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Being that software is recommended in this thread, I would be remiss if I didn't chime back in wearing the day-to-day user hat of a platform that I also happen to work for. If you are just looking for a project management platform to manage your process there are lots of great platforms - but they don't ...
Posted By erin christopher May 3, 2021 12:39 PM
Found In Egroup: Customer Success Leadership Community
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Of course, Brian. Here are the 8 steps she focused on in the Webinar: Set up a customer success organization by hiring people that have the right skills and experience for your unique business – even if this means sacrificing one skill set for another. Get as much visibility as possible into ...
Posted By erin christopher May 3, 2021 9:56 AM
Found In Egroup: Customer Success Leadership Community
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Christine Knific from Wisr did a really great webinar on this. I am WOWED by what an incredible team and program she built from scratch in less than 1 year and during COVID. You should definitely check it out https://youtu.be/mUKZ7IEtgIE ------------------------------ erin christopher totango ----- ...