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Molly Henson

The Key Support Services

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Posted By Molly Henson Jun 16, 2021 7:53 AM
Found In Egroup: Customer Success Leadership Community
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Hi all! Actively looking at options for CS Management Platform. We're heavily invested in Gainsight at the moment but recognise they are a lot more pricey than others. Really keen to understand people's opinions. For context, we use the following systems at the moment - - Zendesk - Salesforce - Salesforce ...
Posted By Molly Henson Jun 8, 2021 10:54 AM
Found In Egroup: Customer Success Leadership Community
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Hi all, I am planning to put together a skills and coaching audit for the team which aims to ask them to rate their own confidence and proficiency within the key areas of the role, to help guide me and others in the business on what type of coaching and training is needed for high confidence/proficiency. ...