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Matt Myszkowski

Cision

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1 to 20 of 50+ total
Posted By Matt Myszkowski Apr 7, 2021 6:16 PM
Found In Egroup: Customer Success Leadership Community
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Our sales team at Cision in the UK use Jiminy while the North American teams (sales & support) use Chorus. I am reviewing now whether we introduce it in the UK/Europe as part of our VOC program, plus to supplement our hand off process from NB sales to Onboarding. Don't have much insight yet but keen ...
Posted By Matt Myszkowski Apr 7, 2021 6:13 PM
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Love this question - and debating to answer it in terms of what we do, or what I want us to do!? Arguably I will do both now. 1. No we don't, and based on how we do it (currently) we won't. However, on to part 2 of your question, and if we did this then I think we would do as it helps them benchmark ...
Posted By Matt Myszkowski Apr 7, 2021 6:07 PM
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Hi All, On the recent excellent "Rolling Out Your First VOC Program" webinar with and the team at SuccessHacker with great guests and friends , & Melinda Gonzalez I posed a question around the ownership of the VOC program, and whether to do it properly it needed a dedicated role. I have decided ...
Posted By Matt Myszkowski Mar 29, 2021 7:40 AM
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Hi Allison, Great question - I am going through this conundrum at the moment. I have done this in the past, but key is asking the right person. So for me, it shouldn't be the end user (unless you follow my good friend 's advice and change that to recommend) but even then I am not sure I am a fan. However, ...
Posted By Matt Myszkowski Mar 18, 2021 8:54 AM
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Hi Just in process of launching something - we are doing it on a quarterly cadence across my entire CX EMEIA org. 3 awards (haven't decided on titles yet): - ​Colleagues award (nominated & voted for my colleagues) - Customer award (feedback from customers) - Leadership award (leadership team determine) ...
Posted By Matt Myszkowski Feb 23, 2021 9:38 AM
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Cheers Mike - I am in. ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Feb 22, 2021 4:33 PM
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Quite like lots of what they have on the page - things I have on my wishlist appears there. Would be good to get other examples if anyone has them. Thank you ​ ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Feb 22, 2021 4:31 PM
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- Maybe it's time we had some "us" time! ​ ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Feb 19, 2021 5:23 AM
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Hi All, I have an opportunity to design and influence the design of our CX page on our corporate website. Who else has done this, what do you consider, what good examples are there out there? Thanks, #Strategy #Technology ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ...
Posted By Matt Myszkowski Feb 16, 2021 11:56 AM
Found In Egroup: Customer Success Leadership Community
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Great point on the tech vs business requirements needing to be called out separately. ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Feb 16, 2021 11:55 AM
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Hi Jung, This sounds great. Let me send you a DM for us to connect offline. Thanks! ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Feb 15, 2021 8:48 AM
Found In Egroup: Customer Success Leadership Community
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Hi All, Hope you had a lovely Valentines weekend. Does anybody use a Schedule of Work to set and manage expectations in the onboarding stage, and then seek sign-off before moving into a BAU phase? This may include specific activities needing to be delivered, specific targets/goals to be met or specific ...
Posted By Matt Myszkowski Jan 31, 2021 8:55 AM
Found In Egroup: Customer Success Leadership Community
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Hey Brian, Sounds great - I am now even more keen to do this than before. I suggested it to my UK MD and he was less keen ;-( However, he did say that he would support me if we wanted to proceed. How did you "sell" it internally? Thanks, Matt ------------------------------ Matt Myszkowski VP, Customer ...
Posted By Matt Myszkowski Jan 30, 2021 5:14 PM
Found In Egroup: Customer Success Leadership Community
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Thanks Andrew - bang on q! Registered! ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Jan 28, 2021 10:35 AM
Found In Egroup: Customer Success Leadership Community
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Hi All, For those of you that lead support teams or are accountable for a support team, can I pick your brains. Do you utilise social channels to provide support? How does this work? Do you have your own social media accounts or do you utilise the corporate company ones? What is the impact on your business? ...
Posted By Matt Myszkowski Jan 25, 2021 4:52 PM
Found In Egroup: Customer Success Leadership Community
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Hi All, Everywhere I have worked in CS leadership roles the relationship with product was imperative to the success of our customers and the CS organisation (and I hope product!) . Currently in my new role there is a very large disconnection - partly due to it being a US dominated product team with seemingly ...
Posted By Matt Myszkowski Jan 24, 2021 11:05 AM
Found In Egroup: Customer Success Leadership Community
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Hey All, So I have an opinion but keen to get some more (unsure if I am even right!) opinions. How do you differentiate between: Adoption Consumption Usage Anything else?! Is there a difference? Is it even important? Let's start the debate! Cheers, Matt #CustomerSuccess #Metrics ------- ...
Posted By Matt Myszkowski Jan 23, 2021 5:50 PM
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Hi Kate, Thank you for your response. It's a decent shout, and to a certain extent I am doing that now as I start in my new role learning about our customers. I just wondered if anyone has done it as a detailed analysis. Thanks again, Matt ------------------------------ Matt Myszkowski VP, Customer Experience ...
Posted By Matt Myszkowski Jan 14, 2021 6:30 PM
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Thank you - I may take you up on the offer! ------------------------------ Matt Myszkowski VP, Customer Experience EMEIA Cision ------------------------------
Posted By Matt Myszkowski Jan 13, 2021 1:55 PM
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GGR does have a job board - see here: https://www.gaingrowretain.com/communities/community-home293?CommunityKey=6f0f0909-fec7-4f52-a4eb-3301bcee15bb I also think LinkedIn is the best, using your network of CS (or other) professionals. ------------------------------ Matt Myszkowski VP, Customer Experience ...