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Emily McIlwain

GoodUnited

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GoodUnited

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1 to 4 of 4 total
Posted By Emily McIlwain Jul 20, 2021 3:13 PM
Found In Egroup: Customer Success Leadership Community
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Dima, We recently implemented Practical CSM and we've been really happy with it. When I vetted CSM training programs I found that many (not all) CMS trainings are tied to some software. I really wanted a training system that was not tied to any specific software and was focused on the CSM learning alone. ...
Posted By Emily McIlwain May 17, 2021 3:48 PM
Found In Egroup: Customer Success Leadership Community
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Katie, I actually think this is would be helpful. Especially for those coming from roles OTHER than Customer Success. I have a mentor and top notch CSM's that have worked for me in the past that I'll like tap into for a presentation of this sort. Thanks for the idea. ------------------------------ ...
Posted By Emily McIlwain May 17, 2021 3:45 PM
Found In Egroup: Customer Success Leadership Community
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Thanks Maddie, my goal is to help expand the view of Customer Success and help start defining what right looks like. My believe is having a set agenda for the discussion would be necessary. I'm thinking things like: * Tracking Health Score * Managing expectations * Tracking data * Client segmentation ...
Posted By Emily McIlwain May 12, 2021 1:33 PM
Found In Egroup: Customer Success Leadership Community
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Hello, Posting for the first time, I have been looking for ways to train my Customer Success Managers. One of our hypothesis is to tap into outside CSM's to come and speak to the team about their experience as CSM's. The goal would be to illustrate what "right" looks like from an outside perspective. ...