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Pam Micznik

Zenya Learning LLC

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Zenya Learning LLC

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1 to 20 of 35 total
Posted By Pam Micznik Jun 10, 2021 12:02 PM
Found In Egroup: Customer Success Leadership Community
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... Let's connect. ​ ------------------------------ Zenya Learning LLC http://www.zenyalearning.com/ Pam Micznik Managing Director (Founder) ------------------------------
Posted By Pam Micznik Feb 4, 2021 10:23 AM
Found In Egroup: Customer Success Leadership Community
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- The presenter will win. You might ask the customer (presenter) why they agreed to do the coffee talk. Everyone has a reason. If you present this as a podcast​, the presenter gets personal exposure (and experience) and so does the customer. After the talk, ask the presenter what they feel they and their ...
Posted By Pam Micznik Feb 4, 2021 8:06 AM
Found In Egroup: Customer Success Leadership Community
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Alex's blog isn't there anymore. ------------------------------ Zenya Learning LLC http://www.zenyalearning.com/ Pam Micznik Managing Director (Founder) ------------------------------
Posted By Pam Micznik Feb 3, 2021 9:06 AM
Found In Egroup: Customer Success Leadership Community
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All companies put Customer Education first. But, Customer Education can be loosely defined. It is only in the later stages, that companies can pay for first rate Customer Education, and then it is a business accelerator. I created a Customer Education Roadmap as a graphic way to understand where CEd ...
Posted By Pam Micznik Feb 1, 2021 12:22 PM
Found In Egroup: Customer Success Leadership Community
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Hi @Robert asmar , Have you heard of Knowledge Centered Services? Salesforce, ServiceNow and other major companies use this process to ensure that KB articles are relevant and up to date. https://www.thekcsacademy.net/kcs/ ​ ------------------------------ Zenya Learning LLC www.zenyalearning.com Pam ...
Posted By Pam Micznik Jan 25, 2021 1:01 PM
Found In Egroup: Customer Success Leadership Community
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Yes! I'd love to connect. I focus on Customer Education / Training for start-ups and would love to connect. ------------------------------ Zenya Learning LLC www.zenyalearning.com Pam Micznik Managing Director ------------------------------
Posted By Pam Micznik Jan 20, 2021 2:58 PM
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Hi , What services are you going to provide? ​ ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ------------------------------
Posted By Pam Micznik Jan 19, 2021 8:29 AM
Found In Egroup: Customer Success Leadership Community
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- Here is the spreadsheet with all of the conferences. ​ ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ------------------------------
Posted By Pam Micznik Jan 18, 2021 10:51 AM
Found In Egroup: Customer Success Leadership Community
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Most of the CS events don't have dates yet for 2021. Here are the ones that have a definite date now (and are CS focused): TSIA Interact Spring 2021: May 4 - 6: https// www.tsia.com/conference Customer and User Experience Expo (In the UK): June 16 - 17: https://www.cu-experienceshow.co.uk/ HubSpot ...
Posted By Pam Micznik Jan 15, 2021 2:28 PM
Found In Egroup: Customer Success Leadership Community
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Congratulations ! I have the same challenges showing the value of Customer Education. Ultimately, we are all in sales, even internally. This means we always have to show them how we make their lives better, a vision of their perfect lives that require our help. posted a fantastic framework that she created ...
Posted By Pam Micznik Jan 15, 2021 11:06 AM
Found In Egroup: Customer Success Leadership Community
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Hi ... Here is an evergreen list of Conferences for Customer Success and Customer Education. ​Please let me know if I have missed anything. ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ------------------------------
Posted By Pam Micznik Jan 15, 2021 10:17 AM
Found In Egroup: Customer Success Leadership Community
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​... This is great! Do you provide email templates or other guides for how the customer exec should support? ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ------------------------------
Posted By Pam Micznik Jan 15, 2021 9:20 AM
Found In Egroup: Customer Success Leadership Community
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Thank you and for this extremely helpful document. Do you have something similar to help get customer Executive Sponsorship ... perhaps that's more of an official Change Management approach. ​​ ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik ...
Posted By Pam Micznik Jan 14, 2021 6:10 PM
Found In Egroup: Customer Success Leadership Community
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As a Customer Education professional, I am very interested in the concept of CS High Tech, because I think it means you are going for an in-app product. I think this article might be of some use. Patti Shank, PhD 's article about macro and micro learning can shed light on how to use in-app tours to ...
Posted By Pam Micznik Jan 13, 2021 10:42 AM
Found In Egroup: Customer Success Leadership Community
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Hi , Did you get your answers about Certification? I focus on Customer Education, certification is part of that. I'm open if you'd like to talk. Pam ​ ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director --------------------- ...
Posted By Pam Micznik Jan 10, 2021 2:24 PM
Found In Egroup: Customer Success Leadership Community
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Here is an evergreen list of Customer Success and Customer Education conferences . It includes conferences from the past so that you can pencil in events you might want to attend. ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ...
Posted By Pam Micznik Jan 10, 2021 12:52 PM
Found In Egroup: Customer Success Leadership Community
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I understand that CSMs can use tools like Gong for both clients and prospects. They said that it eliminates the need for note taking. Has anyone here used it or something like it? ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ...
Posted By Pam Micznik Nov 27, 2020 11:32 AM
Found In Egroup: Customer Success Leadership Community
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Hi Asha, Onboarding can have so many flavors. If this product affects more than one user, you'll want: Champion onboarding Change Management to ensure everyone is aligned for SUCCESS and then USES it after rollout. Administrator onboarding (and training) End User onboarding (and training) ...
Posted By Pam Micznik Nov 16, 2020 10:42 AM
Found In Egroup: Customer Success Leadership Community
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Isn't it awesome that what makes you good at being a CS professional makes you good at being a person? You may find "Fierce Conversations" by Susan Scott is available online at your library. ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik ...
Posted By Pam Micznik Nov 16, 2020 10:25 AM
Found In Egroup: Customer Success Leadership Community
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and , Great insight and advice. Th is seems like the perfect job for a Customer Education professional. Is this something you considered? If not, why not? ​​ ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director -------------- ...