List of Contributions

Michael, Sorry we didn't get to connect over a call...I just posted our template to the discussion board. Would love to hear your thoughts on this! Everyone on this thread: Please feel free to share your thoughts on our version of the template! https://www.gaingrowretain.com/communities/community- ...

All, There was a discussion topic for "Customer Success Plan templates" and I had mentioned I was willing to share what we had put together for our team - a lot of interests and requests to join the call but let's face it...timezone challenges! I have attached a copy of our template for anyone to view, ...

#CustomerSuccess

Absolutely! Please let me know your preferred email address and we can coordinate to get a call on the books. ------------------------------ Ramya Ragavan Sr. Director Customer Success ------------------------------

I would be happy to share with you what we have built and walk you through it. LMK if you would like to connect offline ------------------------------ Rragavan ------------------------------

We just recently revised our EBR. Happy to share what we did, why we did, and our plan to pilot. I have a template for success plan that I would love to get some feedback on - open to connecting on a call late next week or after.

@Jeremy Donaldson - No, and that's what is interesting. Customers that I talked to over the phone has still given us the score they think we deserve as a company. I clearly mention to them that this is about the company - our products, and services and their experiences with it, and NOT about an individual. ...

Speaking of an issue where you don't get any responses, I am noticing that several of our client's email server has blocked these surveys. We use Pardot (Salesforce marketing tool) to send out surveys but these are blocked by client's internal IT. When I get on a call with a customer, I ask them to ...