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Sam Quirke

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1 to 4 of 4 total
Posted By Sam Quirke Mar 14, 2021 8:26 PM
Found In Egroup: Customer Success Leadership Community
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Thanks , would love to join but 4am my time is a bit of a stretch! Are these disussions recorded? Fortunatly my manager has got us all on SuccessHACKER now so looking forward to learning alot through those courses. Thanks, Sam CC: ​ ​ ------------------------------ Sam Quirke Acendre ------------ ...
Posted By Sam Quirke Mar 14, 2021 8:17 PM
Found In Egroup: Customer Success Leadership Community
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Hi David, thanks for the welcome! Survey was 2 questions, Reccomend Score or Primary Reason open text. I'm very concious of survey length as our VOC program matures and we add to this and further surveys (post implementation survey for example). Good point on the right people - we're going to be reviewing ...
Posted By Sam Quirke Mar 14, 2021 8:09 PM
Found In Egroup: Customer Success Leadership Community
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Hi Anita, thanks so much for your response! On fatique, we'll be moving forward with 6mth rate to avoid that. Your second point is definitely something for us to think about, especially when closing the loop. I think it'll also be important to highlight where customer feedback collected through our ...
Posted By Sam Quirke Mar 9, 2021 7:02 PM
Found In Egroup: Customer Success Leadership Community
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G'day All! New member and first poster here. I'm driving my organisation's VOC program. We've started with a Phase 1 Net Promoter System to gain a baseline NPS Score and feedback. This worked quite well (Hubspot into Salesforce, segmented data and a Close-Loop process). I am developing Phase 2 now ...