List of Contributions

Fleur Duekker

TAFE Queensland

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TAFE Queensland

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1 to 5 of 5 total
Posted By Fleur Duekker Mar 20, 2021 1:04 AM
Found In Egroup: Customer Success Leadership Community
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I also would super keen and potentially want to bring someone in if ok. I'm on Oz time so will see how the scheduling works but would be great to join if possible. fd ------------------------------ Fleur Duekker TAFE Queensland ------------------------------
Posted By Fleur Duekker Feb 18, 2021 7:20 PM
Found In Egroup: Customer Success Leadership Community
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Hi all, I too am new to this space but already really enthused by the energy and contribution from so many. Part of a comprehensive program that includes the implementation of a organisational wide CRM, however as you all know, it's the culture and the people component that is where the greatest investment ...
Posted By Fleur Duekker Feb 18, 2021 7:08 PM
Found In Egroup: Customer Success Leadership Community
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Thanks Ross - I'm in a similar position and would be keen to hear how you progress. Right back at the point of defining what would be valued by our customer and how do you measure that. I'm in the education sector but I'm sure there's commonalities. ------------------------------ Fleur Duekker TAFE Queensland ...
Posted By Fleur Duekker Feb 18, 2021 7:01 PM
Found In Egroup: Customer Success Leadership Community
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I would recommend 3 3rdView Consulting | Brisbane's Customer Focus Specialist however they're in the land of Down Under - might be able to refer you. :) ------------------------------ Fleur Duekker TAFE Queensland ------------------------------
Posted By Fleur Duekker Feb 17, 2021 3:59 PM
Found In Egroup: Customer Success Leadership Community
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Hi Peter would love to help but in infancy in my organisation. Currently moving to a unified CRM which hasn't been established so really early days but with a PM background 'discovery' in terms of the 4P's was first, significant consultation to try to bring the organisation along simultaneously, mapping ...