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Triin Ilves

Klaus

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Klaus

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1 to 4 of 4 total
Posted By Triin Ilves Jan 14, 2022 5:19 AM
Found In Egroup: Customer Success Leadership Community
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Hi 👋, Since this community includes a lot of support leaders, I'd appreciate your help with the Customer Service Benchmark Report Survey. The four partners - Aircall, Intercom, Klaus, and Support Driven are gathering data on main support metrics (CSAT, NPS, IQS, FRT, etc) to create comparable benchmarks ...
Posted By Triin Ilves Aug 17, 2021 3:14 AM
Found In Egroup: Customer Success Leadership Community
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Hi Katherine! I'm in a similar position, working with a community that's now a year old. And the stickiness of the community as well as overall health are also two of my main challenges. Apart from things that have already been mentioned, one thing that has worked for me well (but are also a work-in-progress) ...
Posted By Triin Ilves Aug 17, 2021 2:54 AM
Found In Egroup: Customer Success Leadership Community
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3 episodes a week is something! It's cool how you're making the content more versatile (also using the content what you have) to make the episodes more interesting. For future ep-s, I can recommend two colleagues from Klaus - the Empress of Product Valentina Thörner who speaks equally interesting about ...
Posted By Triin Ilves Jul 2, 2021 8:50 AM
Found In Egroup: Customer Success Leadership Community
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Hi! What are your favourite or memorable examples of cool gifts, swag or other small extras (aka lagniappes) that you've received? Not just the "hey, take a sticker with our logo on it!" but rather something original that you will also use. Why the curiosity? Jeff Toister shared some ideas about lagniappes ...