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Allastair Meffen

Definitive Healthcare

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Definitive Healthcare

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Posted By Allastair Meffen Mar 8, 2021 4:59 PM
Found In Egroup: Customer Success Leadership Community
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- We have had this path in place for 3+ years and we have had a number of Associates get promoted to CSM and we have 3 that have been promoted to Seniors. When looking for Associates we look a lot for intellectual curiousity and empathy, which I think are two of the most important traits for any CSM. ...
Posted By Allastair Meffen Mar 8, 2021 12:57 PM
Found In Egroup: Customer Success Leadership Community
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We have an Associate CSM role and within that we can have 2 paths. One would have them working with a Senior/Principal CSM on their book so they are learning how to handle large enterprise customers at the same time learning what life looks like as a CSM. We also have Associates with their own book ...
Posted By Allastair Meffen Feb 22, 2021 2:21 PM
Found In Egroup: Customer Success Leadership Community
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Hi Mike...I would be interested in joining a Zoom call as well. ------------------------------ Allastair Meffen Definitive Healthcare ------------------------------