List of Contributions

- thank you for sharing! I do like the idea of having this happen naturally. The team is in the early stages and I hired CSMs focusing on relational/business focused skills. Now that I have a core CSM team ramping up I want to avoid them spending time on support which I never planned on them doing long ...

Hi Sunil, Thank you for the thoughtful questions! This would be from scratch. Right now in Israel/Europe time zones it is handled by 2 of our co-founders and then in the US time zones they still pitch in and then it is the CSM team We need a support team because our co-founders should not be handling ...

I will definitely share what I learn. This will be fun to learn how to ensure the 2 teams are complimentary so they help each other and customers as much as possible. ------------------------------ Ross Reitman Torii ------------------------------

Hi Community! We are starting to scope out what the support function will look like at my early stage startup and it likely will be within the great CS team. I have not personally worked with CS and Support reporting into the head of CS department and would love insights on how the support function should ...