List of Contributions

Ross Reitman

Torii

Contact Details

Torii

My Content

1 to 4 of 4 total
Posted By Ross Reitman Feb 25, 2021 10:51 PM
Found In Egroup: Customer Success Leadership Community
\ view thread
- thank you for sharing! I do like the idea of having this happen naturally. The team is in the early stages and I hired CSMs focusing on relational/business focused skills. Now that I have a core CSM team ramping up I want to avoid them spending time on support which I never planned on them doing long ...
Posted By Ross Reitman Feb 22, 2021 5:50 PM
Found In Egroup: Customer Success Leadership Community
\ view thread
Hi Sunil, Thank you for the thoughtful questions! This would be from scratch. Right now in Israel/Europe time zones it is handled by 2 of our co-founders and then in the US time zones they still pitch in and then it is the CSM team We need a support team because our co-founders should not be handling ...
Posted By Ross Reitman Feb 19, 2021 9:12 PM
Found In Egroup: Customer Success Leadership Community
\ view thread
I will definitely share what I learn. This will be fun to learn how to ensure the 2 teams are complimentary so they help each other and customers as much as possible. ------------------------------ Ross Reitman Torii ------------------------------
Posted By Ross Reitman Feb 18, 2021 8:24 AM
Found In Egroup: Customer Success Leadership Community
\ view thread
Hi Community! We are starting to scope out what the support function will look like at my early stage startup and it likely will be within the great CS team. I have not personally worked with CS and Support reporting into the head of CS department and would love insights on how the support function should ...