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Rachel Yockey

Realync

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Realync

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1 to 6 of 6 total
Posted By Rachel Yockey Mar 30, 2021 5:40 PM
Found In Egroup: Customer Success Leadership Community
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Hi Melissa - Hiring is such a fun challenge! Our last hiring round we implemented a new first step - candidates had to submit a video in lieu of a screening call. In their video, which could be no longer than 9 minutes (3 mins/question), we asked them to answer: 1. What do you love, what do you hate ...
Posted By Rachel Yockey Mar 26, 2021 5:00 PM
Found In Egroup: Customer Success Leadership Community
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Huge thanks William! Really great insight on setting clear KPI's and scheduled cadence of check ins to evaluate partnership and impact of the role. Really appreciate your thoughtful response! ------------------------------ Rachel Yockey Realync ------------------------------
Posted By Rachel Yockey Mar 26, 2021 4:57 PM
Found In Egroup: Customer Success Leadership Community
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Thank you VERY much Sana! Everything swirling in my head you already had on paper. Appreciate you sharing your expertise! ------------------------------ Rachel Yockey Realync ------------------------------
Posted By Rachel Yockey Mar 24, 2021 3:44 PM
Found In Egroup: Customer Success Leadership Community
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Does anyone have a product marketer sitting on the CS team? We have a gap in getting needed screenshots and feature release notes in a timely manner so we can update our users as we push app updates. My thought being this person could be a liaison between dev and CS and also be responsible for updating ...
Posted By Rachel Yockey Feb 22, 2021 8:44 AM
Found In Egroup: Customer Success Leadership Community
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Thanks so much for your insight - I'd love to attend a Zoom on this topic as well if you're open to more attendees. Thanks!​ ------------------------------ Rachel Yockey Realync ------------------------------
Posted By Rachel Yockey Dec 21, 2020 8:13 AM
Found In Egroup: Customer Success Leadership Community
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Hi Antonio - I know you said you're not big enough to spend on a CS tool yet, but in hindsight this is my biggest regret. We are wrapping up implementation with ChurnZero and it's going to fix so many problems we created ourselves by trying to manage on the fly and with spreadsheets. I'd really ...