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Susan Maarup

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1 to 8 of 8 total
Posted By Susan Maarup Jul 19, 2021 10:19 PM
Found In Egroup: Customer Success Leadership Community
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Hi Ian, I transitioned from hospitality to CS earlier this year. I would be happy to chat with you about certifications that I got, books I read and how I navigated through the process. There are lots of resources and many helpful people. Reach out! Susan ​​ ------------------------------ Susan Maarup ...
Posted By Susan Maarup Jun 3, 2021 9:54 AM
Found In Egroup: Customer Success Leadership Community
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thank you so much! I will definitely refer any former colleagues to you that are interested in breaking into CS. ​ ------------------------------ Susan Maarup ------------------------------
Posted By Susan Maarup Jun 1, 2021 6:18 PM
Found In Egroup: Customer Success Leadership Community
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thanks for taking a chance on me! There is something to he said about recognizing transferrable skills. This community has been a great place to meet others and network. ​ ------------------------------ Susan Maarup ------------------------------
Posted By Susan Maarup Mar 15, 2021 4:44 PM
Found In Egroup: Customer Success Leadership Community
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Spot on, I follow up with every single survey. The follow-up cadence is always acknowledging and thanking the customer for taking the time to complete it as well as addressing any comments or scores that need further clarification. Surveys are certainly a nice to hear affirmation of the things are working ...
Posted By Susan Maarup Feb 25, 2021 2:55 PM
Found In Egroup: Customer Success Leadership Community
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thank you for posing this question to the community and for sharing your thoughts on top competencies. I am one of those professionals looking to bring my years of experience with customer relationship building, end-to-end project management, and team collaboration from the hospitality industry to the ...
Posted By Susan Maarup Jan 27, 2021 3:23 PM
Found In Egroup: Customer Success Leadership Community
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Thank you for the feedback. I couldn't agree with you more that this is a twofold ​approach. From the organizational standpoint, arming a CSM with tools to better assist them in their daily workflow allows them to focus their attention on the needs and growth of the customer. From an individual standpoint, ...
Posted By Susan Maarup Jan 26, 2021 2:57 PM
Found In Egroup: Customer Success Leadership Community
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*SUBJECT LINE EDIT: CSM Effectiveness when there is lack of processes in place. Shoutout to Breakout Room #4 from todays Office Hours ​ @Sofia Reimchen @David Nedohin @Bryce Oishi @Kevin Leonor @Meredith Smith Todays topic: What is the #1 challenge that you face as a CSM and what do you need to do ...
Posted By Susan Maarup Jan 20, 2021 2:16 PM
Found In Egroup: Customer Success Leadership Community
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I think that was a very smart business decision. I'm sure that it was difficult for your company both financially and emotionally with having to furlough your team, but the fact that you were able to relate to your customer's struggles really showed them that you are in true partnership with them and ...