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Zohar Gillai

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Posted By Zohar Gillai Feb 11, 2021 11:07 PM
Found In Egroup: Customer Success Leadership Community
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Hi James, 100% agreed. Are you still at that stage? Or have you chosen tools yet? Thanks, Zohar Zohar Gillai SVP Customer Enablement & Support | Agari zgillai@agari.com | 408.930.6274 Trust Your Inbox™
Posted By Zohar Gillai Feb 11, 2021 11:05 PM
Found In Egroup: Customer Success Leadership Community
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Thanks Jeff, We are starting with google sheets (I would prefer excel) for the collection. We are looking at: Product data (usage and log-in) Salesforce data Zendesk data (tickets) Emails (from an engagement point of view – are they communicating with us I think the best place to store such data ...
Posted By Zohar Gillai Feb 11, 2021 10:59 PM
Found In Egroup: Customer Success Leadership Community
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Hi Bri, Thank you, we are primarily looking at usage indicators as a measure for customer health. It would be good to expand it to BI for our product teams but that's secondary at this point. Our customer success team uses Gainsight at the moment and this effort I am embarking on is really for their ...
Posted By Zohar Gillai Feb 10, 2021 12:07 AM
Found In Egroup: Customer Success Leadership Community
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Hi all, We are embarking on a project to collect customer usage data via Pendo and other systems. We would like to create customer health indicators using the data that would be automatically updated, with historical data kept. Has anyone done this? and if so, where do you keep the data? I was thinking ...
Posted By Zohar Gillai Jul 7, 2020 12:36 PM
Found In Egroup: Customer Success Leadership Community
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We just started using TaskRay as well. -Zohar