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Saad Khan

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Posted By Saad Khan Jul 5, 2021 1:03 PM
Found In Egroup: Customer Success Leadership Community
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Hi Brooke, Sometimes a good way to look at this is to see how the customer is using your products. If you have a peer comparison to show them best practices or how those peers are better utilizing your product with effective results. Can you use that to engage with the customers. Does your company do ...
Posted By Saad Khan Jun 24, 2021 5:28 PM
Found In Egroup: Customer Success Leadership Community
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just throwing this in, how about Mutual Success Plan? It shows your commitment to making the relation work and pulls in the customer to work together to be successful. It presents it as a dialogue rather than va monologue. ------------------------------ Saad Khan ------------------------------
Posted By Saad Khan Apr 26, 2021 8:13 AM
Found In Egroup: Customer Success Leadership Community
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Hi Brennan, I went through ValuseSelling with Scott Anschuetz years ago as a SE. It isa great program and you CSM's will benefit from it. I use the client facing, strategic questioning portion of it to train the CSMs and TAMs how to have strategic discussions with their customers. There is a lot that ...
Posted By Saad Khan Feb 5, 2021 9:48 AM
Found In Egroup: Customer Success Leadership Community
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Shari, Even if you are on an annual contact with your customer, you should still use cohort analysis to see adaption rates, usage etc. Theses are indicators of churn and renewal. In my opinion even 90 days out is the wrong time to try to correct the ship and the customer will churn, because there have ...
Posted By Saad Khan Feb 5, 2021 9:39 AM
Found In Egroup: Customer Success Leadership Community
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Hi Calista, Great Topic. I would suggest that you talk to the customer to see what value these cadence calls are bringing to them. While the Customer may be SMB, other segments like Enterprise may want to have them. You should also figure out if you want to reactive or proactive or a combination communications ...
Posted By Saad Khan Jan 21, 2021 10:42 AM
Found In Egroup: Customer Success Leadership Community
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Hi Ramya, Can I get in this too? Regards Saad ------------------------------ Saad Khan ------------------------------
Posted By Saad Khan Dec 30, 2020 2:27 PM
Found In Egroup: Customer Success Leadership Community
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Hi Sandra, If you don't mind, can I get a copy too? if so, my email is saad_u_khan@yahoo.com Regards Saad ------------------------------ Saad Khan ------------------------------