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Gwendolyn Radsch

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Posted By Gwendolyn Radsch Jul 21, 2021 1:39 PM
Found In Egroup: Customer Success Leadership Community
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Hi Ross, I'm also in interviewing mode for a small team and I am always looking for curious and independent individual contributors. By asking CSMs about how they manage their book of business and to walk me through specific examples with customers (positive and negative) I can typically get a good ...
Posted By Gwendolyn Radsch Apr 6, 2021 11:40 AM
Found In Egroup: Customer Success Leadership Community
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Hi Egan, We use Strikedeck and since before we were using nothing, I would say it was a game-changer for us. It has a strong integration with SFDC that makes it easy for CS & Sales to stay on the same page. As for platform management, we don't feel the need to have a dedicated resource managing the ...
Posted By Gwendolyn Radsch Jan 6, 2021 1:17 PM
Found In Egroup: Customer Success Leadership Community
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I am curious, does anyone have a specialized team that is part of either the AM or CS orgs that are purely focused on ensuring Renewals are executed on excellently? In execution this could be a team that allows the right "owner" to run point on the Renewal based on what makes sense for the Account but ...