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Sarah Sandberg

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Posted By Sarah Sandberg Jan 20, 2021 1:48 PM
Found In Egroup: Customer Success Leadership Community
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Would you mind sharing the email you used to ask customers to participate in this? ​ ------------------------------ Sarah Sandberg ------------------------------
Posted By Sarah Sandberg Jan 13, 2021 3:45 PM
Found In Egroup: Customer Success Leadership Community
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Thank you Jeff, this is immensely helpful. I can "hear" Bob London in these questions. Thank you again - very useful as we craft our own questions. ------------------------------ Sarah Sandberg ------------------------------
Posted By Sarah Sandberg Jan 13, 2021 3:15 PM
Found In Egroup: Customer Success Leadership Community
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Hi Matt, Starting with end goal in mind is key, I agree. There's a few things I am looking to tackle, and this "30 in 30" is one part of it. In a nutshell, we need to begin to scale and add in automation with our mid-market customers. We grew this segment exponentially in 2020, and it's pushed the ...
Posted By Sarah Sandberg Jan 13, 2021 8:03 AM
Found In Egroup: Customer Success Leadership Community
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For those of you that have done "30 customers in 30 days" (or something similar) how did you determine who you would speak to, and what questions you would ask? I'd love to know if you targeted end product users, or executives, or a blend, and if you adjusted the questions for each group. My initial ...