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Marco Carrubba

VMware

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1 to 8 of 8 total
Posted By Marco Carrubba Jun 15, 2021 6:59 AM
Found In Egroup: Customer Success Leadership Community
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thanks Surendranath - this is very useful! ------------------------------ Marco Carrubba Director EMEA Cloud Customer Success VMware ------------------------------
Posted By Marco Carrubba Jun 10, 2021 6:17 PM
Found In Egroup: Customer Success Leadership Community
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Hello, I started an initiative to establish the principle that senior leadership gets invited to the discovery meeting with the customer (the meeting that positions Customer Success before the onboarding). Do you do the same? If so, what topics do you find work for the customer for you to address, ...
Posted By Marco Carrubba Feb 18, 2021 4:37 PM
Found In Egroup: Customer Success Leadership Community
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Hello, I had a conversation today on Service Delivery Manager vs Customer Success Manager. I remember reading somewhere that they are not exactly the same, but was unable to explain the differences. Any hint or resource I could look at? Thanks in advance! Marco #CustomerSuccess #Roles&Responsibilities ...
Posted By Marco Carrubba Jan 24, 2021 11:33 AM
Found In Egroup: Customer Success Leadership Community
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Hi Jan, thanks! The case is made, clear and strong. I am looking at tactics and metrics indeed. With "motion" I meant tactics, but want to focus on the need for a practical change. The challenge I have is that many people say "we need more diversity in the team" , but then how do you implement that as ...
Posted By Marco Carrubba Jan 20, 2021 6:30 PM
Found In Egroup: Customer Success Leadership Community
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Hello community! I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective. Do you have any good motion that you applied successfully and what advantage did it bring? For example: hiring for diversity is bringing ...
Posted By Marco Carrubba Oct 25, 2020 6:36 PM
Found In Egroup: Customer Success Leadership Community
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Hello wonderful community, how do you hire for diversity? Beyond the obvious gender, skills and cultural differences do you have any process or technique that you use in the hiring process or the interviews that enable you to find and value diverse candidates? My team is DiSC assessed and I want to explore ...
Posted By Marco Carrubba Oct 12, 2020 6:21 PM
Found In Egroup: Customer Success Leadership Community
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thanks for creating the survey and for driving this very important topic: in my team w e thrive for Diversity and Inclusion on a mission to create an environment where all can contribute with their opinion, where mistakes are tolerated and where the diversity of our own histories can be treasured and ...
Posted By Marco Carrubba Aug 8, 2020 3:14 PM
Found In Egroup: Customer Success Leadership Community
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Hello Walter, we just recently run a session for new graduates and these are the topics we spoke about: - startups, and the concept of Cloud as an enabler to agility/fail fast - Cloud demystified - what is it, who hyperscalers, why so popular - startups and their characteristics (ideas, team, product, ...