Customer Success Leadership Roundtable: Emotional Intelligence for Customer Success

When:  Sep 15, 2021 from 14:00 to 16:00 (ET)

Emotional intelligence is very different to what you would consider to be general intelligence (IQ) and refers to those important emotional and social abilities that some are naturally born with (and others are not). Emotional intelligence is generally focused on being able to identify, use and control your emotions. It also includes the crucial skill of empathy. These three areas are key when it comes to making a great Customer Success Manager.

If emotional intelligence is so important to creating lasting connections to both peers and customers, how as a CS leader can you ensure that the CSMs on your team are utilizing EQ strategies?

This live online discussion features a panel of Customer Success leaders sharing how they approach this conversation topic and gathering some practical suggestions on using emotional intelligence in Customer Success.

The panel of Customer Success leaders will discuss:

The main components of emotional intelligence

How utilizing emotional intelligence strategies helps you build a trusted advisor relationship with customers

Suggestions for people to better understand their EQ and harness the skills necessary to establish connections with your customers

Why emotional intelligence is crucial when working with peers or internal teams

Experiences where they relied on emotional intelligence

Join us online on September 15 at 11am PT / 2pm ET as we learn how some top Customer Success leaders utilize emotional intelligence to drive customer success within their organizations.

Meet the panelists:

- Rebecca Nerad, VP of Customer Success at E2Open
-Daniel Bartucci, Executive Director - Head of Customer Success at Agio
- Brian Stone, Senior Vice President of Customer Success at FairWarning