CSM Mastermind: Driving Customer Focus Within Your Organization

When:  Oct 20, 2021 from 14:00 to 16:00 (ET)

The success of a business ultimately depends on the success of its customers. When a business truly knows their customers, and listens to them, it can gain an understanding of their desires, their needs, and most importantly - how to make them successful. Customer focus within an organization is crucial to your organization and puts you in a position to adequately engage with customers and decipher what you can do to create value for them (as well as capture value in return).

Join this live online event as we ask three Customer Success pros to share their advice and experience for catalyzing a customer focus within your organization.

During this online event, the panelists will discuss:

  • How to ensure that the lines of communication remain open with customers

  • How active listening plays a role in ensuring positive customer communication

  • How to capture feedback from customers and the process for acting on that feedback

  • How you can properly manage the customer journey

  • Why coordination and communication amongst all departments within an organization is so important

  • Experiences with helping to cultivate customer focus both within or outside of Customer Success

Join us online on October 20 at 11AM PT / 2PM ET as we ask three Customer Success professionals to share advice for driving customer focus within your organization.

Meet the Panelists:

Peter Armaly, Sr. Director Customer Success Enablement, Oracle

Matt Vadala, Customer Success Manager, MoEngage

Krista Roberts, Sr. Customer Success Manager, ClientSuccess