CSM Mastermind: Developing Successful Success Plans

When:  Jun 23, 2021 from 2:00 PM to 3:15 PM (ET)
Planning for success is crucial and is at the heart of customer success as an industry. If you are working in Customer Success or if you work directly with customers in general, you know that you can’t support them in a proper manner without a proper plan.

Developing success plans is an important activity for all CSMs, but what really makes a success plan “successful”?

During this online event, the panelists will discuss:

- Why developing a success plan is important

- Some key strategies you can use to develop the success plan

- What role execution plays in making a success plan truly successful for your customers

- Strategies that will help ensure the proper execution of the success plan

- Experiences with a success plan or strategy they have employed with a customer

Join us online on June 23 at 11AM PT / 2PM ET as we ask three Customer Success professionals to share their experiences with creating successful success plans.