We'll be launching our 2nd version of Office Hours at Gain Grow Retain
This one will be focused on Customer Success Managers.
Let's get tactical. Let's get into the day-to-day of improving as a CSM.
- How to get your Executive Sponsor to a QBR/EBR
- The levers of a contract and negotiation
- How to prioritize accounts and do the right action
- Improvisation during customer calls
- New to CS
- Handling difficult conversations
The fact is we're not bringing in "experts".
We're having a group discussion and your peers will be helping to provide solutions.#CustomerSuccess#Social#Meetup