CSM Office Hours

When:  Apr 13, 2021 from 11:30 AM to 12:30 PM (ET)

We'll be launching our 2nd version of Office Hours at Gain Grow Retain

This one will be focused on Customer Success Managers.

Let's get tactical. Let's get into the day-to-day of improving as a CSM.

Topics like...

  • How to get your Executive Sponsor to a QBR/EBR
  • The levers of a contract and negotiation
  • How to prioritize accounts and do the right action
  • Improvisation during customer calls
  • New to CS
  • Handling difficult conversations

The fact is we're not bringing in "experts".

We're having a group discussion and your peers will be helping to provide solutions.