The Business Impact of Customer Communities

When:  Sep 16, 2021 from 13:00 to 14:00 (ET)

The Business Impact of Customer Communities

Weds July 18th, 2021 @ 1 PM ET

As a RevOps leader, you understand the value Salesforce communities bring, but may not know the full impact they have on your business. Whether you’ve already developed a Salesforce community or are contemplating one, you want to better understand what it means for your team.

Our panel of RevOps leaders is discussing the impact communities have had on their teams and the considerations you should make when deciding if they’re right for your team. 

Topics include:

  • What use cases does Salesforce Community Cloud solve?
  • What’s the process for bringing on the Salesforce Community Cloud platform?
  • What are the benefits and drawbacks of Salesforce Community Cloud?
  • How does Salesforce Community Cloud impact my long-term roadmap?


Ben Bryer, Senior Director of Business Operations at CentralReach

Sofia Morales, Director of Business Systems at the Predictive Index

Kevin French, Senior Director of Customer Support at MercuryGate

Chandler Packard, Director of Customer Success at OpFocus