Knowing Unknowns: Fixing Blind Spots in the Adoption Journey

When:  Jul 29, 2021 from 12:00 to 13:00 (ET)
Creating great adoption experiences is critical to driving long-term loyalty. But even with access to a mountain of data, it can be hard to put yourself in your customers' shoes to understand why they’re struggling to adopt.

You’re likely aware of certain “known unknowns” in the customers’ journey. But what are the “unknown unknowns” that may be holding you and your customers back?

Join us on Thursday, July 29th where our distinguished guests from Mastercard, Fiserv, and Gainsight will share how they came to recognize their own blind spots in their customers' adoption journeys - and the steps they took to overcome them.