CSM Office Hours

When:  Oct 27, 2020 from 11:30 AM to 12:30 PM (ET)
We'll be launching our 2nd version of Office Hours at Gain Grow Retain

This one will be focused on Customer Success Managers.

Let's get tactical. Let's get into the day-to-day of improving as a CSM.



Topics like...


🟢 How to get your Executive Sponsor to a QBR/EBR

🟢 The levers of a contract and negotiation

🟢 How to prioritize accounts and do the right action

🟢 Improvisation during customer calls

The fact is we're not bringing in "experts".

We're having a group discussion and your peers will be helping to provide solutions.



#Career
#CustomerHealth
#CustomerJourney
#CustomerSegmentation
#CustomerSuccess
#IndustryData&Insights
#Metrics
#Outcomes
#PeopleLeadership
#RevenueManagement
#Roles&Responsibilities
#Strategy
#Technology
#VoiceofCustomer

Location

Dial-in Instructions:
https://us02web.zoom.us/j/84460625438
Online Instructions: