It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why.
Exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights.
In this session, we’ll cover:
1) How to conduct killer exit interviews
2) Expert ways to dig deep and discover the most valuable information from exiting customers
3) How to take that valuable data and use it to prevent other customers from leaving#Career