CSM Mastermind: Being the First CSM in the Player/Coach Role

When:  Jan 19, 2022 from 14:00 to 16:00 (ET)
If you have been hired to an organization that is just starting to build out its Customer Success department, you definitely have a lot of work to do!

Being the first CSM in an organization may seem daunting, as you have to fulfill the “player/coach” role while building the department from the ground up. However, by building a solid plan and executing it from the start, you can be successful as the first CSM in any organization.

Join this live online event as we ask three Customer Success pros to share their advice and tips for thriving as the first CSM at an organization.

During this online event, the panelists will discuss:
Why it’s so important to understand the ideal customer profile from the start

How to determine what structure and processes will help bring about positive outcomes for your customers, with real world examples of what works and what doesn’t

How to eventually begin to build your team and what challenges may arise

Strengths or benefits that can be associated with the player/coach model

Challenges that can be associated with the player/coach model

Don’t miss this online event on January 19 at 11AM PT / 2PM ET as we ask three Customer Success professionals to share tips and experiences with being the first CSM at an organization.

Register now on the SuccessCOACHING website to save your spot!
#CustomerSuccess
#Outcomes
#Roles&Responsibilities
#Strategy