Customer Success Leadership Roundtable: Finance Concepts Every CS Leader Needs to Understand

When:  Aug 11, 2021 from 14:00 to 15:15 (ET)
Finance tends to be an area that most CSMs feel they need to improve or learn more about. Why is it so important for CS leaders to understand finance concepts? Put simply, it is critical for executives to understand the economics of their team. You need to be able to educate the Finance team about how to forecast key CSM metrics. You also need to be able to manage your team to achieve certain financial metrics, and to understand how various initiatives can affect those numbers.

As a leader, if you’re going to be expected to manage a book of business, you should understand how to read and interpret the numbers. You should also be able to justify your requests for budget and investments. A great way to do this is to have your Finance team in lock step and on your side when you approach asking for budget.

This live online discussion features a panel of Customer Success leaders sharing practical suggestions on utilizing finance concepts in Customer Success.

The panel of Customer Success leaders will discuss:

The top 3 finance concepts every CS leader needs to understand

Why it is important to build a connection between CS metrics and company-wide metrics

What leading indicators are important to share with the CFO/Finance team

Arguments you can make to convince the CFO/Finance team to increase investment in CS

Some of the main things you should include in your financial model

How you can build an argument to the CFO/Finance team for a better budget

Join us online on August 11 at 11am PT / 2pm ET as we learn how some top Customer Success leaders utilize finance concepts.

Meet the Panelists:

- David Kaplan, Chief Financial Officer, Alcalvio Technologies
- Chris Hicken, CEO, 'nuffsaid
- Mike Merit, Vice President of Customer Success, Planet