How to Conduct Customer Exit Interviews & Use What You Learn to Fight Churn

When:  Jun 16, 2021 from 2:00 PM to 3:00 PM (ET)
t’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why.

Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights.

In this session, we’ll cover: 

--> How to conduct killer customer exit interviews

--> Expert ways to dig deep and discover the most valuable information from exiting customers 

--> How to take that valuable data and use it to prevent other customers from leaving