t’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why.
Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights.
In this session, we’ll cover:
--> How to conduct killer customer exit interviews
--> Expert ways to dig deep and discover the most valuable information from exiting customers
--> How to take that valuable data and use it to prevent other customers from leaving#CustomerJourney#CustomerSuccess