2021 CS Talent and Retention Report

When:  May 12, 2021 from 1:00 PM to 2:00 PM (ET)

Event Information

  • Will you leave your job in 2021?

  • What will keep you in your job in 2021?

  • Is the value of CS understood in your org?

Customer Success as a specialism is in a transient place. As it becomes essential to a growing business the role evolves, expectations can be different from organization to organization, and the challenges, pressures, and attitudes that exist vary greatly. This impacts the career paths that are available to Customer Success specialists, the stability of your role, and an organization's ability to successfully build a CS team.

Join Billy McDiarmid from CS Insider and leading experts, Lorna Burrows and John Tzagkarakis as they discuss their findings from CS Insider’s 2021 CS Talent and Retention Survey.

Speaker Bios:

  • Lorna Burrows. Lorna has been working in the technology industry since 2015 and provides career coaching services for technology professionals looking for support in achieving their career goals including promotions, compensation, and career moves. Lorna is currently a Senior Consultant for McGregor Boyall where she helps technology specialists to find their next career opportunity and works on behalf of employers including Morgan Stanley and Barclays as well as smaller Scottish SME’s and fintech businesses.

  • John Tzagkarakis. John has over 12 years of experience in customer-facing roles at Fortune 100 companies and a passion for Customer Success. He is currently a Senior Customer Success Manager at AVEVA and the Director of Customer Consulting Network

You can join us live to be the first to hear the findings and to answer our panel questions about talent, retention, and your own career development. Register now and receive the full report before the rest of the community.