Balancing High and Low Touch: Scaling Your Customer Engagement Strategy

When:  Aug 11, 2021 from 12:00 to 13:00 (ET)
Deliver Harmonious Touch Engagement Across The Customer Journey.

A seamless customer experience helps build mutually beneficial relationships between companies and their customers. According to research from Forrester and Adobe, CX-driven businesses see over 1.5x higher annual growth than other companies in customer retention, repeat purchases, and customer lifetime value.

Plenty of companies start with a high touch red carpet engagement approach and then introduce more low touch (or digital touch) engagement models as they start to better understand needs and behaviors within the customer journey. So can a scaled low-touch approach from A-Z provide just as optimal a customer experience as a “white glove” approach?

Join the next FLOURISH Executive Roundtable to discuss how you can deliver harmonious touch engagement across the customer journey for an optimal customer experience. Our exclusive group of CX and CS executives will discuss the challenges they are facing and exchange proven strategies that have helped them thrive.

What's up for discussion?

How can low-touch tools and methods contribute to the delivery of a red carpet experience?

How can you use product content to move from high touch to low touch or low touch to no-touch?

What type of technology and automation can you use to contribute to low touch and high touch models?

Don't miss this exclusive networking and peer learning event. Request an invite today!