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Can you help a colleague? Here are unanswered questions:

  • Hi everyone, I'm working on improving our internal product enablement for new incoming CSMs and I would absolutely *love* to hear about how you do it. If you're able to share your guides, sample scorecards for mock calls, or similar, I would really ...

  • Hello everyone. I am sure this awesome group will be able to help me. I recently initiated our team to conduct regular "Customer Conversations" to not only understand and get to know our customers but to also act as a health check on the customer at the ...

  • I've observed a number of discussions here - and heard from a number of you - about your desire for CSMs to have more business-level conversations with customers. If that's you, I humbly point you to a ChurnZero "cheat sheet" that nicely distilled ...

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