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Can you help a colleague? Here are unanswered questions:

  • I've recently moved from a small company (30 people) to one with about 800 employees. I'm pumped! Has anyone made a leap of that size in CS and have any pointers? Thanks for any thoughts! #Career ------------------------------ Brian Hansen VP of Business ...

  • Hi community, I am building my second transactional/consumption based customer success team. I have always found explaining, building roles/responsibilities between sales/csm is difficult in these type of models. With each user being automatous and ...

  • Hello GGR Community. I lead our Customer Onboarding function. My team delivers implementation services to get our customers live and adopted on our products. Once a customer is adopted, they are formally transitioned to our Customer Success team. Like ...

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