Thanks Brian! On it! ------------------------------ Mike Hirsch Leader in Customer Success ------------------------------
We have a weekly stand-up both within the CS team to prioritize and then a separate one with the product team to share our priorities. We also have the luxury of a production support engineer who can ...
Hey - I would recommend giving a shout. This is what his group specializes in ------------------------------ Brian Hartley Senior Director, Customer Success ------------------------------
Hi Community Members, As our company grows as an organization, we find that customers and prospects are asking for references at an increasing rate in step with our companies growth. We are looking to create a reference repository to track are references, ...
Hi Everyone, We've been using Strikedeck for a while now and I'm working on getting our global Team Leads and Ops Team a training refresh in order to really use the tool to its fullest extent. We've definitely not been doing that (for a number of reasons), ...
Does anyone know what the eCPX metric mean? It's more of an ad-tech metric but wanted to ask anyway. Thanks! #Metrics ------------------------------ Anne ------------------------------
We're starting to open up our Events page to include Industry-Wide events. We just added a Meetup hosted by the Toronto Meetup crew (Thanks Maheen!). We also just added the BIG RYG event hosted by ChurnZero that is coming in the Fall.
If you have events that you'd like to include, please shoot me an email directly. Thanks!