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Thanks AJ for the call out of my book The 7 Pillars of Customer Success! And I'm also excited that it's your new favorite book :-) And thank you @Dave Epperly for also recommending the book!!! And to you too @Anita Toth - and yes, I am a contributor here at GGR :-) Hi Stino - congratulations on your next big move!!! I hope you get a chance to look at the book at some point. I tried really hard to create a framework of how to build CS organizations from the ground up (which it sounds like you get ...

I can 2nd this recommendation from AJ. This is a top tier resource for building a modern team from first principles. ------------------------------ Dave Epperly Customer Success Operations @ Red Canary Red Canary ------------------------------

Hi Anita, Thank you so much for your reply - the book is being delivered by Amazon as we speak haha! Have a blessed day! ------------------------------ Stijn Smet Lead Customer Success Loc.Tax ------------------------------

Hi Melissa, Hope you had a great week already! Thank you so much for your reply - these are some awesome resources! Thanks for helping me out! Have a great day! ------------------------------ Stijn Smet Lead Customer Success Loc.Tax ------------------------------

Hi Jeff, Thank you so much for your reply! I will def connect & see what you are up to! Thanks for the tips - can't wait to start Have a blessed day! - Stino ------------------------------ Stijn Smet Lead Customer Success Loc.Tax ------------------------------

Hi AJ, Thank you so much for your reply! Will definitely check this one out - hope it helps me starting the build an A-star team & structures :) Have a blessed day! ------------------------------ Stijn Smet Lead Customer Success Loc.Tax ------------------------------

Hi Ido, First of all thank you so much for replying! That's indeed a nice-looking handbook - thank you so much! I will connect with you on LinkedIn & more than happy to schedule in a call! Thanks! Stino ------------------------------ Stijn Smet Lead Customer Success Loc.Tax ------------------------------

Hey @Stijn Smet (Stino) I recently read @Wayne McCulloch's book the 7 Pillars of Customer Success. It's a great primer for everything you need to consider now in building a sustainable and strong CS team. Great foundational book. P.S. A bonus is Wayne is also a contributing member to this group.​ ​​ ------------------------------ Anita Toth Customer Retention/Churn Consultant ------------------------------