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Can you help a colleague? Here are unanswered questions:

  • My Situation: My Customer Success team has been tasked by our board with improving our company's online ratings and reviews (i.e., going beyond the scope I expect for a typical VOC or Customer Advocacy function within CS). My Context: Our board ...

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    CSAT Strategy

    Does anyone have a defined CSAT Strategy that you are willing to share? I am interested in hearing you have approached CSAT and your strategy for capturing CSAT in a way that tracks the ongoing CSAT for different interactions across all teams in the ...

  • Does anyone charge a premium for your support offering? If so, I'd love to hear about your experience with support being a paid service. Do you have tiers? Basic support is free, but then a premium for more dedicated support or access to additional ...

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