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Launched! CS Ops Mentorship Program

Since it can be intimidating to get started in CS Ops, and even more challenging to grow in a CS Ops career, I'm super excited to be getting the word out that we've just launched a new Mentorship Program specifically for CS Ops professionals. 💯 It's open to anyone, and Gainsight is handling 100...


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Career motivated leader looking to get into CSM. Need help.

Hello CSM Community! I have recently joined the Gaingrowretain community on the advice of a good friend, and am very intrigued with what I have seen. I have spent my entire life in customer service, and am looking for a way into the growing and exciting CSM career field. I am looking for any and...




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RE: Which would be a recommended certification program for CSM?

Hey all, I did the successCOACHING/successHACKER CCSM Level 1 through 4 over the last two months and really recommend them. I'd already been a CSM for two years but wanted to start at the beginning to find any gaps I had. Level 1 and 2 are great for CSMs, even if you have experience it's...


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RE: Which would be a recommended certification program for CSM?

Hey Mohammed, Yes, they do. The company I was working for at the time paid for the course. It's a live course, not on demand. You can find my certificate on my LinkedIn profile if you want to see what it looks like. It's called Mastership in Customer Success. https://www.linkedin.com/in...


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RE: CSM Compensation

Today's market has a 77-23 split on average. I think the important thing to understand is if your department is foundationally secure enough to start focusing on performance enough to build a bonus structure around it. Now.... if leadership is adamant on having a bonus structure, i recommend 85...


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RE: Which would be a recommended certification program for CSM?

I have SuccessCoaching and Gainsight. I highly recommend SuccessCoaching. Downloads that you can keep. Gainsight, you lose access after a year. -- Kevin Mitchell Leonor Customer Success Manager --


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RE: CSM Recruiting - Presentation Round

Highly recommend modeling your prompts to be based on knowledge gaps your team currently has. This will help you identify individuals that will round out your CS team creating an info-share highway. -- Kevin Mitchell Leonor Customer Success Manager --


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RE: Finding Local Community as a Remote Employee

As primarily remote + travel, I've started going back to coworking spaces at least 1/2 times a week. CS/tech or not, I find any interaction with most other employees that are at a coworking space to be +1 type of converations. I use Deskpass (doesn't look like GR has anything for them, but...