Search

1 to 10 of 180
Sort by

Discussion Reply
RE: Customer Success Engagement Model - Discovery to Advocacy

Hi Byron - Thanks for your question and for jumping into the CS space with a growth mindset. Here is a starting place that speaks to both the 1) customer journey and 2) engagement model: https://www.gainsight.com/blog/map-customer-journey-engagement-models/ Let me know if you find it helpful....



Discussion Post
Customer Success Engagement Model - Discovery to Advocacy

Hi Community ๐Ÿ˜ I'm fairly new to the CS space having created my current role within the last 6 months from the ground up as it didn't exist before. I'm looking for some fast tracking as we've identified the positive impact CS is making I'm looking for direction on a more structured approach to...



Discussion Post
Customer Success Engagement Model - Discovery to Advocacy

Hi Community ๐Ÿ˜ I'm fairly new to the CS space having created my current role within the last 6 months from the ground up as it didn't exist before. I'm looking for some fast tracking as we've identified the positive impact CS is making I'm looking for direction on a more structured approach to...


Discussion Reply
RE: ๐Ÿ™‹ Looking for your help and ideas on how to learn the most about CS firsthand

^^ In reflection, my post above may have come across too salesy. Sales/marketing IS NOT our goal. We want to learn. Here's a redo of our post...Please DM me :) -- Great Customer Success takes meetings. UpdateAI is building a solution to make meetings better โ€“ Including tools for automated...


Discussion Post
๐Ÿ™‹ Looking for your help and ideas on how to learn the most about CS firsthand

GGR, as some of you already know, I've launched www.update.ai . We are building a tool for CS to help create a bespoke offering that gives customer success intelligence (call listening) with features that help CS do it better! But this isn't meant as an advertisement... We're launching later...



Discussion Reply
RE: Testing Project Management Skills During Interviews

we do something similar at my company during the hiring process. Between the last round and references we give some "homework". What we decided is that the "homework" should closely reflect what the new hire will be needing to learn/do on a daily basis. I would take a step back and put together...