Hello All, I am Tajan and joined GGR a couple of weeks ago and am really excited to be part of this community. With over 17 years in leadership roles in Customer Success and Professional Services, I look forward to learning from and contributing to this community. My journey into customer facing...
Hi Byron - Thanks for your question and for jumping into the CS space with a growth mindset. Here is a starting place that speaks to both the 1) customer journey and 2) engagement model: https://www.gainsight.com/blog/map-customer-journey-engagement-models/ Let me know if you find it helpful....
Hi Community ๐ I'm fairly new to the CS space having created my current role within the last 6 months from the ground up as it didn't exist before. I'm looking for some fast tracking as we've identified the positive impact CS is making I'm looking for direction on a more structured approach to...
^^ In reflection, my post above may have come across too salesy. Sales/marketing IS NOT our goal. We want to learn. Here's a redo of our post...Please DM me :) -- Great Customer Success takes meetings. UpdateAI is building a solution to make meetings better โ Including tools for automated...
GGR, as some of you already know, I've launched www.update.ai . We are building a tool for CS to help create a bespoke offering that gives customer success intelligence (call listening) with features that help CS do it better! But this isn't meant as an advertisement... We're launching later...
we do something similar at my company during the hiring process. Between the last round and references we give some "homework". What we decided is that the "homework" should closely reflect what the new hire will be needing to learn/do on a daily basis. I would take a step back and put together...