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RE: Any HealthTech/IT CS folks in the House?

Hey Amber! Thanks for the note and the connection. I'd love to chat more about your experience in Healthcare IT. I agree that there are many parallels with other industries within CS - along with many differences! I'm keen to put together a list of valuable lessons learned from leaders like...


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RE: Any HealthTech/IT CS folks in the House?

Hi Steve, I am in Healthcare IT, but have only known healthcare for the past decade. I certainly believe that the customer success journey has some similarities and differences than in other industries. Would love to connect and chat more. I have added you on Linkedin. It is always nice to have...


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Any HealthTech/IT CS folks in the House?

Hey everyone - great to be a part of such a supportive and engaging community. I was wondering if there are any folks here that are in Healthcare / Health Technology / Digital Health Customer Success? I'd love to connect (LinkedIn and Twitter links in my signature). I've been working within...



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RE: Red Accounts Playbook

Hello!!! Well... I'm seeing a lot of interest in this topic and a lot of emails requesting the Red accounts playbook from Sandra. Has anyone received the playbook? , I made a summary of all the people who are inter​sted in this document. I bet it's easier to have all the emails in one same spot....


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RE: Red Accounts Playbook

Hi Sandra, Could you also share with meyer.laurac@gmail.com? Thanks! -- Laura Lakhwara Associate Director, Customer Success SoftBank Robotics San Francisco CA --


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RE: Red Accounts Playbook

GGR Community Summary from January 14, 2021 Thanks so much @Matt Vadala, , , , , , @Namhar, @madelyn , , and for speaking on behalf of your teams about Red Account Playbooks. Here are the highlights: Engage with your cross-functional peers Brainstorm and coordinate with all members...


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RE: Red Accounts Playbook

Here is my first-level decision tree: https://cstuners.com/recover-rescue-or-farewell/ -- Andreas Knoefel 2020 - Top100 Customer Success Strategist Inventor of the Customer Success Performance Index™ I maximize customer ROI, and boost CS efficiencies and Net Revenue Retention --


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RE: Red Accounts Playbook

J.mccarter@vu.city Thank you Sandra! �� Coronavirus (COVID 19): Whilst we accept that these are difficult times for all, and acknowledge the human cost, it is business as usual for us. We have robust Remote Working capabilities and, as such, are continuing to work and adapt to the new reality....


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RE: Red Accounts Playbook

+1 robert.asmar@recvue.com Thanks Sandra! -- Robert asmar Director of Customer Success --