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RE: Designing a Customer Journey from Day 1

SO AMAZING Andrew! I would love to meet and chat. Same link to book? :) -- Gala Samokieszyn Lead Customer Success Manager A.L.A.N. Raleigh, NC --


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RE: Customer Success Detractors

1. Prioritization is my biggest detractor 2. Early stage SaaS is the reference. 2 or 3 CSMs. Well defined process is lacking, and attention management is challenging. you have good people, with good biz sense - you can get good process in place but the first action is to ensure that your 3...



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Onboarding, Onboarding, blah, blah...

So whatever happened to Orientation? When I reference my work in Manufacturing, I think of the very specific programs and processes that the best run manufacturing plants had in place to welcome new employees. The best performing plants had empowered, high-performing, inclusive cultures that you...



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Customer Success Detractors

X is the biggest detractor of Customer Success at my company. Who or what is X? What is X's why? #CustomerJourney #CustomerSuccess #Strategy -- Jeremy Mulder Customer Success & Leadership --


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RE: Designing a Customer Journey from Day 1

Gala, You might find our CSEB tool helpful in your effort. We can hop on a quick Zoom and I can walk you through it. Andrew -- Andrew Marks SuccessHACKER --



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RE: Designing a Customer Journey from Day 1

I'd welcome it, ! My email: ed@se-partners.com​ -- Ed Powers Consultant --


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RE: Designing a Customer Journey from Day 1

WOW Ed, thank you! Do you mind if I reach out to you personally to chat more? -- Gala Samokieszyn Lead Customer Success Manager A.L.A.N. Raleigh, NC --