Hi Folks, I'm considering some changes to how our CSMs operate and would love some feedback. I've tried to summarize things succinctly below, but if anything is unclear please just ask! History I'm new to my company. We've had CSMs for a couple years, but from what I've learned their roles...
Hey Amber! Thanks for the note and the connection. I'd love to chat more about your experience in Healthcare IT. I agree that there are many parallels with other industries within CS - along with many differences! I'm keen to put together a list of valuable lessons learned from leaders like...
Hi Steve, I am in Healthcare IT, but have only known healthcare for the past decade. I certainly believe that the customer success journey has some similarities and differences than in other industries. Would love to connect and chat more. I have added you on Linkedin. It is always nice to have...
Hey everyone - great to be a part of such a supportive and engaging community. I was wondering if there are any folks here that are in Healthcare / Health Technology / Digital Health Customer Success? I'd love to connect (LinkedIn and Twitter links in my signature). I've been working within...
Hi All, Recently joined, thanks for having me! I've been an entrepreneur in the IT managed service space for the last 20 years, recently I restarted life and career in Australia, Gold Coast after immigrating with my family in 2019 I naturally gravitate toward a Customer Success and growth...
Hi Everyone! Relatively new here and also to the world of CS. I have recently moved into a CS role within a Workforce Management SaaS company based in Sydney. I previously led the support team within our organisation and will be the first in a growing Customer Success team. I am really keen to...
Welcome, Dez!!! So good to see you on here. 👏🏻 -- Laura Lakhwara Associate Director, Customer Success SoftBank Robotics San Francisco CA --
Hello! My name is Dezrah Blinn. I joined this community at the invitation of the amazing Laura Lakhwara and I'm eager to learn everything I can. I'm about as non-traditional as you can get. I've been a professional magician, summer camp program director, ISO Auditor, Bartender, Server, Forklift...
Resume-Scott-Dezrah-Blinn.pdf