We also use ProductBoard here! It's been an awesome tool. It integrates really well with Jira too so the development team can have a great insight into what the Customers are feeding to us. You can also create different views for different people, that way I can collate the feedback from the...
Hi Misha, Community and Ideas are a match made in heaven (or at least I think they are). For as long as we've offered a community, our customers having been sharing ideas and giving feedback, even if we didn't ask for it. Over time we began to lean into that more and more, providing a space...
We’ve probably all had the experience of calling a customer - scheduled or not - and feeling like they’d rather not be on the call. Or, you’ve probably been in the middle of a call and suddenly thought, “I don’t know why I’m in this call, and neither do they”. Needless to say, when a...
Hi @Milivoje Jokanovic Our product team uses Productboard to manage our product's roadmap. One of their features that I love is the ability to have a section where it's possible to allow users to submit ideas, see other users' ideas, upvote them and have a conversation around ideas. We have...
Hi everyone - looking for insight or examples. I would love to create an Idea Board where our users could write posts and suggest what features or functionalities would be great for them to use inside our platform. At this moment we are collecting ideas either via having regular 1-1 meetings...
Hi GGR community! I'm facing a scenario and I've searched the past conversations, finding some similarities (still helpful!) but not quite the same. If I missed something please point me in the right direction! We're not a startup company, but we're launching a new product and building new...
Gain Grow Retain proclaims July 2021 is “Engagement Month” and in this week’s blog, I’m going to start us off by discussing something I hear often from frustrated CS leaders: “my team isn’t strategic enough”. At its core, this complaint is a little bit about a CSM’s mindset, and a lot...
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Josh, Yours would be an interesting use case to add. So far, many of scenarios are in B2b SaaS. A mixed approach of digital touch for on-prem & SaaS would make a great addition. Let me know if you like to collaborate, glad to get your insights. -- Harish Maiya Tech driven CS leader --