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Decreasing Scope of CSMs

Hi Folks, I'm considering some changes to how our CSMs operate and would love some feedback. I've tried to summarize things succinctly below, but if anything is unclear please just ask! History I'm new to my company. We've had CSMs for a couple years, but from what I've learned their roles...


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RE: Any HealthTech/IT CS folks in the House?

Hey Amber! Thanks for the note and the connection. I'd love to chat more about your experience in Healthcare IT. I agree that there are many parallels with other industries within CS - along with many differences! I'm keen to put together a list of valuable lessons learned from leaders like...


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RE: Any HealthTech/IT CS folks in the House?

Hi Steve, I am in Healthcare IT, but have only known healthcare for the past decade. I certainly believe that the customer success journey has some similarities and differences than in other industries. Would love to connect and chat more. I have added you on Linkedin. It is always nice to have...


Discussion Post
Any HealthTech/IT CS folks in the House?

Hey everyone - great to be a part of such a supportive and engaging community. I was wondering if there are any folks here that are in Healthcare / Health Technology / Digital Health Customer Success? I'd love to connect (LinkedIn and Twitter links in my signature). I've been working within...