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Discussion Thread 1

Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalyst etc.)

Discussion Thread 14

Any good reads regarding building structures/team from the ground up

Discussion Thread 4

Gamifying Adoption?

Library Entry

A Guide For VP Of Customer Success (CS) To Achieve 125% ARR!

A Guide For VP Of Customer Success (CS) To Achieve 125% ARR! Yes, you heard that right! Also, you must have heard this multiple times as well. As a CS leader or VP or Head of CS, you must be intrigued by the number. In SaaS businesses, ARR/MRR is the lifeline for their existence. What...

The VP of CS guide to 125% ARR.docx

Discussion Thread 3

Playbook Templates

Discussion Thread 1

As a CSM, do you feel that you have leverage over the tools used in your organization?

Discussion Thread 12

Engaging Executives with Video/Voice Recordings

Discussion Thread 7

Scaling SC Meetup 09-15-21

Discussion Thread 1

Customer advocacy program

Discussion Thread 1

Native language phone support: Impact on Churn