If you have been hired to an organization that is just starting to build out its Customer Success department, you definitely have a lot of work to do! Being the first CSM in an organization may seem daunting, as you have to fulfill the “player/coach” role while building the department from the...
01-19-2022 | 14:00 - 16:00 ET
The topic of whether Customer Success should own renewals is a popular one, and typically met with staunch “yes” or “no” answers. Determining the ownership of ongoing customer revenue is critically important, but complicated. Ultimately, each company has their preferred solution. This live...
01-12-2022 | 14:00 - 16:00 ET
CS Ops is the hottest ticket in town. Everyone wants to know when to start it, how to start it, who should do it, why CS needs it…and even, what the heck it IS! Come join this *CS Ops Interactive Workshop* as we solution with YOU based on your company’s specific business model and use case,...
12-02-2021 | 15:00 - 17:00 PT
It’s “Budget and Planning” time of the year, again! As a CS leader, you reviewed your past year’s performance thoroughly. New areas of investment have been identified and you are ready to speak with the CEO/CFO about additional budget requirements. The dreaded part: How will you show value...
5 Data points to get your CS budget approved.docx