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Discussion Thread 2

Introducing CS as a new way of working to customer

Library Entry

Tiering Analysis Spreadsheet

This is a top-down planning spreadsheet to help Customer Success leaders stratify their operations into tiers using some common benchmarks. Be sure to read the Instructions page and the notes on the tabs for more information. Please contact me if you have any questions or if I can be of...

Tiering Analysis.xlsx

Discussion Thread 5

How do you calculate CTR (Cost to Retain) & margin on low touch segments?

Event

GGR: Cyber Security Forum

#CustomerSuccess

 11-24-2020 | 13:00 - 14:00 ET

Discussion Thread 2

Owning customer communications

Discussion Thread 14

Learning from Churn/Conducting Post Mortems

Discussion Thread 1

What is Your Most Powerful Case Study? I'll Go First . . .

Library Entry

What is Your Most Powerful Case Study? I'll Go First . . .

#CustomerSuccess #Metrics #Outcomes #RevenueManagement #VoiceofCustomer

GM-Customer Success Story.pdf

Discussion Thread 14

How to set up CRM for Customer Success

Discussion Thread 1

1:many job description