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Discussion Post
State of Customer Success in Asia

Hey, GGR community! Inspired by this State of Customer Success 2020 report by Gainsight, I'm looking to replicate the same for the Asian community of CS practitioners, specifically South East Asia. For a bit of context, while the discipline is gaining maturity in the US, in SEA, we are just...


Blog Entry
Engagement Month: Adding Energy

We’ve probably all had the experience of calling a customer - scheduled or not - and feeling like they’d rather not be on the call. Or, you’ve probably been in the middle of a call and suddenly thought, “I don’t know why I’m in this call, and neither do they”. Needless to say, when a...


Blog Entry
Psychological Safety: an Introduction

In recent years, the concept of Psychological Safety emerged as one of the most important factors that make a business sink or swim. Psychological Safety plays an important role not only as a factor in good DEI policy, but in the performance of Customer Success organizations. Let’s begin...


Discussion Reply
RE: Sources for interns of diversity

You could network with HBCUs in your area, but it's important to note that PWIs will also have large numbers of students from diverse backgrounds. -- Keishla Ceaser-Jones Discovery Education --






Discussion Reply
RE: Sources for interns of diversity

Brian, this is wonderful. I'm finding out more about the program. Also for the community who may be interested, we just learned that University of Chicago has a program where the school helps subsidize and source talent for internships with students who are first generation to go to college and...