Hello All, I am Tajan and joined GGR a couple of weeks ago and am really excited to be part of this community. With over 17 years in leadership roles in Customer Success and Professional Services, I look forward to learning from and contributing to this community. My journey into customer facing...
Hi all, I too am new to this space but already really enthused by the energy and contribution from so many. Part of a comprehensive program that includes the implementation of a organisational wide CRM, however as you all know, it's the culture and the people component that is where the greatest...
Hi everyone, I am Stephanie and I am looking to pivot into the Customer Success Field. I currently work as a study abroad advisor for college students at Stanford University in the Bay Area. Much of my current role has elements of Customer Success, hence my aims to pivot into the field. I...
Hey Marco - this is great to hear you are doing this. Couple of things we did at my org (small company with 45 people) Formed a company-wide DEI committee to ensure we were doing our part to educate the entire org, not just our CS team Expanded our recruiting efforts beyond the traditional...
I recently joined and already see so much value being offered. I'm a metrics oriented professional and I'm bringing that background to my new CSM role. Looking forward to connecting with the community. Cheers from the Caribbean. -- Tomas Bisono CCD Contact Centers --
, you said: The challenge I have is that many people say "we need more diversity in the team" When they say that, what do they mean? You mentioned many aspects of diversity? Are you and your team on the same page? -- Keishla Ceaser-Jones Discovery Education --
I organized a webinar panel with some of my customers on hiring and retaining a racially diverse team. This conversation was specific to race but may be helpful in other areas as well. The biggest takeaways were: 1) Make sure you have diverse people in your talent pool and if you don't, ask...
Hi Jan, thanks! The case is made, clear and strong. I am looking at tactics and metrics indeed. With "motion" I meant tactics, but want to focus on the need for a practical change. The challenge I have is that many people say "we need more diversity in the team" , but then how do you implement...
Hi Marco, I applaud your effort and question to the community-- DEI is important to me too. Can you clarify-- Are you looking to make the case for DEI or looking for examples of tactics and potential metrics to expect? Also, I'm not sure what you mean by motions. There are lots of ways to...
Hello community! I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective. Do you have any good motion that you applied successfully and what advantage did it bring? For example: hiring for diversity is...