You could network with HBCUs in your area, but it's important to note that PWIs will also have large numbers of students from diverse backgrounds. -- Keishla Ceaser-Jones Discovery Education --
Hello! After 15 years of project + operations management for nonprofit and local government organizations in the community and economic development field, I started my first SaaS role last year. I'm the first CS Operations hire at FreeWill, a NYC-based, fully-remote startup in the nonprofit...
Great stuff, Margaret. I believe your intentions of relationship building will transfer to the SaaS world, since buyers and users everywhere are - in the end - people . There are specific needs/goals for SaaS that I'm still learning too (we were recently acquired and are more heavily SaaS...
Hi all, I'm Margaret! It's nice to meet everyone and I'm really excited to be here! First off, I have to share that I am extremely blown away by the community and amazing resources to be found in the Customer Success world, which to me speaks volumes to the characteristics of CSMs --...
Hi everyone! I work for RealAtom, a SaaS technology company that helps facilitate commercial real estate transactions. I joined GGR hoping to meet industry professionals and to learn from people who have "been there, done that" in regard to customer success. Looking forward to connecting! :) --...
Brian, this is wonderful. I'm finding out more about the program. Also for the community who may be interested, we just learned that University of Chicago has a program where the school helps subsidize and source talent for internships with students who are first generation to go to college and...
Qin, you may check out https://sv.academy/customer-success-fellowship . It isn't necessarily a college level type program but it is for those underrepresented communities trying to break into CS. -- Brian Hartley Senior Director, Customer Success --
Bri, Thank you so much for your response! Also, great to see this from a fellow DMVer. :) This is really helpful to see how other teams are handling these types of conversations. My employer does have a policy and likely will revisit it as well as we continue to scale - unlikely it will align...
Hi , Really interesting question - and one I'm anxious to hear answers for! I may be a bit turned around by your phrasing on "family planning" -- If you mean strictly what are company policies around parental leave for the birth/adoption/fostering of a child and how to support that absence...
@Jeff Breunsbach - Curious about your perspective here and if this is not the community to have this conversation. Thanks! -- Shea Nussman CSM --