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RE: Diversity and Inclusion in Customer Success

Hey Marco - this is great to hear you are doing this. Couple of things we did at my org (small company with 45 people) Formed a company-wide DEI committee to ensure we were doing our part to educate the entire org, not just our CS team Expanded our recruiting efforts beyond the traditional...



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RE: Diversity and Inclusion in Customer Success

, you said: The challenge I have is that many people say "we need more diversity in the team" ​ When they say that, what do they mean? You mentioned many aspects of diversity? Are you and your team on the same page? -- Keishla Ceaser-Jones Discovery Education --


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RE: Diversity and Inclusion in Customer Success

I organized a webinar panel with some of my customers on hiring and retaining a racially diverse team. This conversation was specific to race but may be helpful in other areas as well. The biggest takeaways were: 1) Make sure you have diverse people in your talent pool and if you don't, ask...


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RE: Diversity and Inclusion in Customer Success

Hi Jan, thanks! The case is made, clear and strong. I am looking at tactics and metrics indeed. With "motion" I meant tactics, but want to focus on the need for a practical change. The challenge I have is that many people say "we need more diversity in the team" , but then how do you implement...


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RE: Diversity and Inclusion in Customer Success

Hi Marco, I applaud your effort and question to the community-- DEI is important to me too. Can you clarify-- Are you looking to make the case for DEI or looking for examples of tactics and potential metrics to expect? Also, I'm not sure what you mean by motions. There are lots of ways to...


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Diversity and Inclusion in Customer Success

Hello community! I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective. Do you have any good motion that you applied successfully and what advantage did it bring? For example: hiring for diversity is...