If you have been hired to an organization that is just starting to build out its Customer Success department, you definitely have a lot of work to do! Being the first CSM in an organization may seem daunting, as you have to fulfill the “player/coach” role while building the department from the...
01-19-2022 | 14:00 - 16:00 ET
Readers, we’re into October, and just as my last September article was about non-scary things, brace yourselves now. This one is going full Halloween, because not only is it scary, it’s in a disguise. I’m talking about the sneaky bad-news phrase a customer can say to you: “We’re good”. ...
October is Halloween month, the month of all things scary; before we get there, let’s briefly examine some things that are not scary. Selling Unrealistic quota is scary. Rejection is scary. Having someone think you’re pushy is scary. So selling is scary, right? Well, it can be if...