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RE: Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ enterprise customer base

Josh, Yours would be an interesting use case to add. So far, many of scenarios are in B2b SaaS. A mixed approach of digital touch for on-prem & SaaS would make a great addition. Let me know if you like to collaborate, glad to get your insights. -- Harish Maiya Tech driven CS leader --




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Connecting VOC with ROI

👋🏻 GGR community! I've seen quite a few posts in this community around Voice of the Customer (VoC) and people seeking advice on how to get started. I wanted to take the opportunity to ask this community a slightly different question for those of you that have implemented a program: What ROI...


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How are you connecting VoC to ROI?

Hi GGR community 👋🏻 I had a question for some of you CS aficionados that have implemented Voice of the Customer (VoC) programs. Obviously, knowing your customer is critical to success, and VoC definitely helps you know your customers. However, I'm curious to dig into the ROI that you've...


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RE: Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ enterprise customer base

Hi Harish - It would be great to see the playbook when it's published. We're building digital/low touch for a mixed SaaS/on-premise so always looking for insights. -- Josh Buckley Customer Success Innovation & Intelligence VMware --



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RE: Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ enterprise customer base

Hi Craig, Congrats on your new position! I am currently working with fellow CS leaders to compile playbook on digital touch for customer success. Happy to discuss and share knowledge with you. Harish -- Harish Maiya Tech driven CS leader --



Event
Customer Success Leadership Roundtable: Finance Concepts Every CS Leader Needs to Understand

Finance tends to be an area that most CSMs feel they need to improve or learn more about. Why is it so important for CS leaders to understand finance concepts? Put simply, it is critical for executives to understand the economics of their team. You need to be able to educate the Finance team...

 08-11-2021 | 14:00 - 15:15 ET