Hey Amber! Thanks for the note and the connection. I'd love to chat more about your experience in Healthcare IT. I agree that there are many parallels with other industries within CS - along with many differences! I'm keen to put together a list of valuable lessons learned from leaders like...
Hi Steve, I am in Healthcare IT, but have only known healthcare for the past decade. I certainly believe that the customer success journey has some similarities and differences than in other industries. Would love to connect and chat more. I have added you on Linkedin. It is always nice to have...
Hey everyone - great to be a part of such a supportive and engaging community. I was wondering if there are any folks here that are in Healthcare / Health Technology / Digital Health Customer Success? I'd love to connect (LinkedIn and Twitter links in my signature). I've been working within...
Hi - let me look into this for you! I'll message you separately. -- Annie Moncure Gain Grow Retain Community Manager --
no posts are returned for me on the job board link. Also - how do I post there? -- Chad Horenfeldt Director, Customer Success --
Hi All, Recently joined, thanks for having me! I've been an entrepreneur in the IT managed service space for the last 20 years, recently I restarted life and career in Australia, Gold Coast after immigrating with my family in 2019 I naturally gravitate toward a Customer Success and growth...
our team is evaluating this exact scenario right now. The deal desk type of role is really appealing to us as we look to scale, but curious how to determine the role they play with the CSM and how comp would be restructured as a result. Would love to chat with anyone who has seen success with...
- Thank you for that article - I agree it is very relevant! Great read. -- Naomi Aiken Team Lead, Customer Success 12+ Years in SaaS Potomac, MD --
Hi Everyone! Relatively new here and also to the world of CS. I have recently moved into a CS role within a Workforce Management SaaS company based in Sydney. I previously led the support team within our organisation and will be the first in a growing Customer Success team. I am really keen to...