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RE: Any HealthTech/IT CS folks in the House?

Hey Amber! Thanks for the note and the connection. I'd love to chat more about your experience in Healthcare IT. I agree that there are many parallels with other industries within CS - along with many differences! I'm keen to put together a list of valuable lessons learned from leaders like...


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RE: Any HealthTech/IT CS folks in the House?

Hi Steve, I am in Healthcare IT, but have only known healthcare for the past decade. I certainly believe that the customer success journey has some similarities and differences than in other industries. Would love to connect and chat more. I have added you on Linkedin. It is always nice to have...


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Any HealthTech/IT CS folks in the House?

Hey everyone - great to be a part of such a supportive and engaging community. I was wondering if there are any folks here that are in Healthcare / Health Technology / Digital Health Customer Success? I'd love to connect (LinkedIn and Twitter links in my signature). I've been working within...



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RE: Now Open - Job Board Community

Hi - let me look into this for you! I'll message you separately.​ -- Annie Moncure Gain Grow Retain Community Manager --


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RE: Now Open - Job Board Community

no posts are returned for me on the job board link. Also - how do I post there?​ -- Chad Horenfeldt Director, Customer Success --



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RE: Who owns the renewal - Sales or CSM?

our team is evaluating this exact scenario right now. The deal desk type of role is really appealing to us as we look to scale, but curious how to determine the role they play with the CSM and how comp would be restructured as a result. Would love to chat with anyone who has seen success with...