It’s “Budget and Planning” time of the year, again! As a CS leader, you reviewed your past year’s performance thoroughly. New areas of investment have been identified and you are ready to speak with the CEO/CFO about additional budget requirements. The dreaded part: How will you show value...
5 Data points to get your CS budget approved.docx
October is Halloween month, the month of all things scary; before we get there, let’s briefly examine some things that are not scary. Selling Unrealistic quota is scary. Rejection is scary. Having someone think you’re pushy is scary. So selling is scary, right? Well, it can be if...
A Guide For VP Of Customer Success (CS) To Achieve 125% ARR! Yes, you heard that right! Also, you must have heard this multiple times as well. As a CS leader or VP or Head of CS, you must be intrigued by the number. In SaaS businesses, ARR/MRR is the lifeline for their existence. What...
The VP of CS guide to 125% ARR.docx