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RE: Thoughts on the Chief Revenue Officer?

Thank you for hearing me out! Diverse opinions is what makes us better. -- Zeeshan Gauba Vice President of Client Success Segmint OH --


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RE: Thoughts on the Chief Revenue Officer?

Just wanted to say thanks for your contributions on this thread. Really appreciate your experiences and thoughts here. It's a tough topic and one that I both feel passionate about and think it will play a part in the future of Customer Success. I'm trying to lean into it and learn. Thank you for...


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RE: Thoughts on the Chief Revenue Officer?

I have a different perspective on the role of the CRO and how they represent the clients' interests. At the end of the day, all companies need to make revenue to stay in business -- that is no secret. The CRO has a vested interest in the well being of clients because happy clients continue to...


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RE: Thoughts on the Chief Revenue Officer?

Enjoying the conversation. Thanks for the great perspectives here @David Ellin , @Andreas Knoefel , @Zeeshan Gauba , and @Ed Braunbeck . My take on the CRO: We recognize the need to address the creative conflict between the focuses of Sales and Customer Success: short term vs long term. But...


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RE: Thoughts on the Chief Revenue Officer?

, while I agree with the comments to date, I'm going to go in a different direction​​​​. I've reported to CEO's, CRO's and CCO's (Chief Commercial Officers). My experience is that many CEOs are dipping their feet into CS and therefore, don't want to create a C-suite role (Chief Customer Officer)...


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RE: Thoughts on the Chief Revenue Officer?

I assume that the CRO is the Head of new and recurring revenues and I am absolutely against it. Here is why: 10 years ago, with the rise of subscription/cloud/SaaS, we had Sales, ProServ, Support, Account Mgmt. That model fell flat on its face. Hence the emergence of Customer Success to carry...


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RE: Thoughts on the Chief Revenue Officer?

Morning! I agree with -- you have to be aligned with the overall goals. I report up to the CRO and it has been a great partnership as we can streamline the transition between sales and post-sale processes. Also, there is better understanding​ and alignment from an upsell perspective. Thanks,...