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Upcoming Webinar on 3 Stakeholder Intelligence Secrets

Chartloop has an interesting upcoming webinar that I thought I would share with the community. While it says B2B sales, CS also benefits from having this skillset in their toolbelt. Situational Awareness In B2B Sales (Webinar Session) Situational Awareness (SA) is a...




Discussion Post
April - National Stress Awareness Month

Happy Spring GGR folks! April is national stress awareness month. Would love to start a discussion on if anyone has any helpful techniques for coping with stressors during the workday? I try to do some breathing exercises, take a walk, or just spend some time away from my desk whenever possible!...



Discussion Post
CSM Office Hours - Meeting Notes (03-16-21)

A big thank you to for capturing and sharing the notes below! Please take a review of the notes and add your own! Summary: Ice-breaker: "If you weren't in CS, what would be your passion career?" Discussion question: What ways do you "tactically" capture voice of the customer? ...


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RE: GGR wants to market your CS events

Don't know if you've seen this but would love to see you VOC session promoted more widely. ​ -- Anita Toth Customer Retention/Churn Consultant --


Discussion Post
GGR wants to market your CS events

GGR Community, We want to market your CS events right here in GGR. We have started gathering event details from some of the CS Thought Leaders; however, we know that there are meetups, happy hours, mixers, webinars, panels, and more happening every week. If you'd like to have an event listed on...