Hello - I haven't seen this type of post on GGR, so Moderators, if this isn't allowed just let me know. But my company Onboard.io is doing some research into our next integration, which is Asana. We're looking for CS Leaders that use Asana during their customer onboarding process to show us how...
Hi Great use case and way to expand on the benefit of the tool. I really like that idea. We have a really technical product which is generally very different depending on what applications it is plugged into. I could see using a Conversational Intelligence tool for grabbing quick 1-3 minute...
Great stuff, Margaret. I believe your intentions of relationship building will transfer to the SaaS world, since buyers and users everywhere are - in the end - people . There are specific needs/goals for SaaS that I'm still learning too (we were recently acquired and are more heavily SaaS...
Hi Ty! We use Sales Loft for our sales and CS email cadences and Vidyard to create easy how-to videos that share your screen and also your face for personalization. There is a free version you can try out also! Hope this helps, Dana -- Dana Gibilaro Director of Customer Success --
Hi @Ty Jesinoski , I've learned quite a bit on this over the years and have a few thoughts for you based on my experience in the video below: Obviously a bit of BIAS ALERT here as the CCO of BombBomb, but if you're interested in discussing video strategy for CS, I lead the team that has sent...
While this isn't necessarily answering your question, I would also recommend to ensure good audio by investing in a decent microphone. Most people can forgive lower quality video, but if the audio is unclear, then this completely ruins the viewer's experience. Having listened to both...
Ty 👋 At Chameleon we're using Customer.io for #1 and Loom for #2 (as an alternative, you can also look into Sendspark ) -- working really good for us and I personally love both tools. -- Tiago Mota Customer Support & Success Chameleon --
Hi all, I'm Margaret! It's nice to meet everyone and I'm really excited to be here! First off, I have to share that I am extremely blown away by the community and amazing resources to be found in the Customer Success world, which to me speaks volumes to the characteristics of CSMs --...
Apparently, Loom is where it's at! Thanks, y'all. Ty Jesinoski - Customer Success | Kipsu | We Build Relationships. 510 1st Ave North, Suite 610, Minneapolis, MN 55403 (visit kipsu.com for our mailing address) t | +1 612 503 4104 Our experienced customer success team is standing by to help...