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RE: Building a CSM team from the ground floor....

Hi, I am also building a CS department from scratch. I am working on building out process and workflows for the entire Sales/Trading org since we don't have anything clearly documented. CS is quite different here since they do not interact with the client at all (I will be changing that!). I...


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Churn Zero vs Gainsight vs other

Hi all! Actively looking at options for CS Management Platform. We're heavily invested in Gainsight at the moment but recognise they are a lot more pricey than others. Really keen to understand people's opinions. For context, we use the following systems at the moment - - Zendesk -...



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RE: Building Customer Success Excellence in Salesforce

Hey Chandler, I can't offer any insights as we're smack in the middle of the implementation project now. However, if I'm being honest, I'm still incredibly skeptical that SFDC will really provide the value that CS teams need for success. Having said that, I'd be interested to hear from others...



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Building Customer Success Excellence in Salesforce

Hi GGR Community! The company I work for, OpFocus , is working on putting together a panel discussion on Building Customer Success Excellence in Salesforce. As a Revenue Operations consultancy, we face a lot of organizations struggling to leverage their Salesforce platform to support Customer...


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RE: Ed-tech Accessibility Consultant?

... Let's connect. ​ -- Zenya Learning LLC http://www.zenyalearning.com/ Pam Micznik Managing Director (Founder) --


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RE: Ed-tech Accessibility Consultant?

Is this something you can help with? ​ -- Anita Toth Customer Retention/Churn Consultant --



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Ed-tech Accessibility Consultant?

So this is slightly off-topic, but it doesn't hurt to ask! I know some of you work for smaller companies (like me) and may have to wear a lot of hats and end up with some "kitchen sink" responsibilities. I have owned accessibility for the past five years, updating our VPAT, creating...