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RE: Success & Support - Competitive Analysis

Hi Matt, I reviewed this a few years ago at my previous company. I found the best source of information was our current customers. This can make for a meaningful reason for an executive to "check in". -Kate -- Kate Current Head of Delivery and Customer Success 414-333-2422 --


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RE: Customer facing executive sponsor slides

​... This is great! Do you provide email templates or other guides for how the customer exec should support? -- Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director --


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RE: Customer facing executive sponsor slides

Hi I didn't document it but when I am launching this with the account team and internal exec sponsor the follow-up conversation is how to coach the customer to get us higher in the org. We employ titles like CTO, CRO, SVP to be our exec sponsors so we would like to have their peer or someone...


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RE: Customer facing executive sponsor slides

Thank you and for this extremely helpful document. Do you have something similar to help get customer Executive Sponsorship ... perhaps that's more of an official Change Management approach. ​​ -- Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director --


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RE: Customer facing executive sponsor slides

Thank you - I may take you up on the offer! -- Matt Myszkowski VP, Customer Experience EMEIA Cision --


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RE: Customer facing executive sponsor slides

Awesome write-up of your the program that you build on the back of our pdocast conversation ! Here's the link to our podcast conversation for anyone who wants to listen. -- Nils Vinje Founder and CEO of Glide Consulting --


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RE: Customer facing executive sponsor slides

Hi All, I worked on this framework (attached and cleaned) with last year. It is for a top tier, high touch, proactive approach to exec sponsor program that could scale downstream if needed. In the attached, there is an example of an email template and ppt slide including positioning to the...

Executive Sponsor Framework [clean].docx



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RE: Customer Coffee Corner

Great idea @Matt Myszkowski . I would suggest a few standard questions so 1) you can compare responses across segments as well as within them 2) someone else can easily transition into the role (or it can be expanded) If it's possible to record the conversations (with consent, of course)...


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RE: Customer Coffee Corner

So timely ! We are starting this up next week, where I have invited a customer to come to our all hands meeting to speak. I will be facilitating in a fire-side chat layout. This is our first one, but this is my game plan so far: Prep meeting with customer a few days prior to discuss...